Retirement Income Account Representative

Gallagher•Eden Prairie, MN

About The Position

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview National Insurance Services provides active employee and retiree benefits, health insurance solutions, and full benefit consulting services that address your unique challenges and issues. We are a broker, administrator, and consultant all rolled into one. As part of Gallagher, a global leader in insurance, risk management, and consulting, you’ll be joining a team that’s passionate about helping individuals and organizations thrive. How you'll make an impact Under the direct supervision of the VP of Retirement Income, this position provides quality and timely customer service to current Retirement Income clients of National Insurance Services through in-person visits, virtual meetings, and telephone calls. Other aspects of the role include identifying and closing additional growth opportunities, participant education, and compliance review. This position supports an entire range of Retirement Income products, including Health Reimbursement Arrangements (HRAs), Health Savings Accounts (HSAs), 403(b) Special Pay Plans, Trust, Flexible Spending Accounts (FSAs), and Individual Coverage HRAs (ICHRAs). This position will require attainment of Life & Health insurance license for each of the states in the assigned region. This position will also require attainment of Securities Industry Essentials (SIE) exam, Series 6, and Series 63. This position will be based in the WI Home Office located in Brookfield, WI or the MN Regional Office in Eden Prairie, MN and will require 30%-50% of travel throughout western WI.

Requirements

Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience.
Producer's License.
This position will require attainment of Life & Health insurance license for each of the states in the assigned region.
This position will also require attainment of Securities Industry Essentials (SIE) exam, Series 6, and Series 63.
Must have valid driver’s license and current auto insurance coverage.
Ability to travel up to 30%-50% of the time and accommodation of overnight stays (~5-10 nights per year).

Nice To Haves

Two years of experience in customer service, preferably in an employee benefits related capacity or any combination of education and/or experience that would provide the equivalent background.
Ability to read and interpret plan language and effectively communicate policy language and intent to customers.
Demonstrated analytical skills. Must have a high aptitude for problem identification, investigation, and resolution.
Must possess a high level of positive interpersonal skills and negotiation skills. Exhibit poise, tact, and diplomacy both to internal and external customers.
Proficient in Word, Excel, Outlook, and Adobe Acrobat. Proven capacity to learn software programs developed in-house.
Must have excellent command of the English language; oral and written. Moderate mathematical skills are required.
Excels in a fast-paced environment with demonstrated ability to prioritize multiple, competing demands. Possesses excellent organizational skills.
Willingness and enthusiasm to learn and apply concepts around new products, services, and procedural enhancements.
Ability to work and make decisions independently and within a team environment.
Experience with medical spending accounts, such as VEBAs, HRAs, HSAs, FSAs, and 403(b) plans preferred.
Health and Life Insurance licenses preferred or the ability to obtain and maintain the licenses within 90 days of the hire date. Study materials to be provided, if needed.
Securities Industry Essentials (SIE), Series 6, and Series 63 licenses preferred or ability to obtain and maintain the licenses within 180 days of the hire date. Study materials to be provided, if needed.

Responsibilities

Serve as main point of contact for service for our Retirement Income clients.
Provide service and support to assigned caseload through onsite visits, virtual meetings, and phone calls. Performance will be partially based on number of visits and calls completed.
Review current plan documents to ensure they’re up to date and in compliance with current IRS regulations and ACA. Prepare and execute amendments as needed based on plan design and regulatory changes.
Implement newly sold cases, including preparing and executing plans documents, facilitating an implementation call with the client, providing employee/retiree education, and ensuring a smooth transition from the sales team to service team.
Identify and close additional opportunities and track in CRM to help drive business growth. Work collaboratively with the sales team to discuss opportunities and additional applications for the client.
Serve as liaison between clients, the internal service teams, and third-party administrator (TPA) to ensure clients’ inquiries are addressed timely and any issues are resolved timely and effectively.
Serve as a compliance liaison, including providing IRS/ACA guidance to clients, reviewing employee contract/benefit language, and provide reports as necessary to comply with audit requests.
Conduct employee and retiree meetings to educate participants about the plan(s).
Respond to frequent client and participant inquiries, including questions regarding plan design, contributions, compliance, etc., via telephone and email.
Collaborate with various TPA partners to ensure our clients’ needs are adequately met.
Collaborate with VP of Retirement Income and sales team to identify new sales opportunities and for service enhancements.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program