Retirement Contribution Integration Analyst

Alerus

7d • $24 - $28

About The Position

Responsible for contribution file integration between vendors and Alerus via Secure File Transfer Protocol (SFTP) and Application Programming Interface (API). Effectively manage contribution file integration process through various stages of implementation. Maintain a client focus, work with internal and external stakeholders to resolve format discrepancies and deliver a superior client experience. Drive integration projects by using project management and problem-solving skills.

Requirements

• Minimum of one year experience in Secure File Transfer Protocol (SFTP), Electronic Data Integration (EDI), Application Programming Interface (API), or related work experience, preferably in retirement operations, implementation, and/or project management. Experience working with different vendors preferred.
• Associate’s degree or equivalent combination of education and/or related experience.
• Highly organized and detail-oriented, ability to effectively prioritize and manage multiple assignments or projects with shifting priorities and deadlines.
• Demonstrated ability to identify and problem solve complex situations. Apply judgment with respect to high level business impact and risk.
• Strong passion for internal and external client satisfaction, creative and consistently maintains a positive attitude.
• Ability to interpret documents and resolve technical problems.
• Excellent written/oral communication, organization, and client service skills required.

Responsibilities

• Manage integration tracking database, maintain accurate records of outstanding requests for quality assurance and to provide transparency to all stakeholders.
• Ensure core system integrity by performing thorough review of test files, analyze and validate file format and mapping.
• Troubleshoot and assist clients and vendors to resolve issues with varying degrees of complexity.
• Build and cultivate strong working relationships with vendors and clients to gain their support and solidify their continued business.
• Collaborate with various functional groups to provide client issue resolution in a timely manner.
• Participate in projects and work with IT resources and other business partners as needed to enhance current processes and systems.
• Maintain a moderate level of knowledge encompassing all retirement systems, processes, and policies that pertain to the position. Complete regulation, compliance, and additional training as assigned timely.
• Continually improve processes that enhance the client experience and build scale. Identify exceptions and collaborate with internal departments or supervisor to resolve.

Benefits

• Competitive compensation including base salary, bonus and/or incentive opportunities.
• Comprehensive benefits package providing a wide range of health and well-being benefits, including medical, dental, vision, life and long-term disability insurance; and 401(k) and ESOP for retirement savings.
• Generous paid time off programs such as flexible time off, company-paid holidays, parental and bereavement leave.
• Learning and development resources for personal and professional career development, and advancement opportunities.
• Access to financial experts for guidance, financial wellness tools, and discounts on Alerus products and services.
• Support for the communities we live in through paid volunteer time and a company donation match opportunity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree