Retention Specialist

ION SOLAR LLC•Orem, UT

3d•$80 - $200•Onsite

About The Position

This is a high-impact sales and retention role focused on saving deals, rebuilding customer confidence, and closing homeowners back into their solar projects. The Retention Specialist engages with at-risk customers, overcomes objections, and ensures projects move forward to completion.

Requirements

A high school diploma or equivalent is required
Customer service experience required
Proven sales and closing experience
Strong objection handling and negotiation skills
Ability to manage high-pressure and difficult conversations
Solution-oriented and accountable

Nice To Haves

Sales experience preferred
Solar experience preferred
Experience in solar, home improvement, or high-ticket sales preferred

Responsibilities

Engage with homeowners considering cancellation or expressing concerns
Rebuild trust and confidence in the project and company
Re-close deals and secure commitment to proceed
Address concerns related to roofing, electrical upgrades, pricing, financing, and timelines
Provide clear solutions and alternatives
De-escalate challenging conversations professionally
Present updated proposals and revised agreements
Clearly explain changes and expectations
Secure re-signatures to maintain project momentum
Position solar as a long-term financial investment
Communicate savings, rate protection, and added home value
Create urgency and confidence to move forward
Identify opportunities to include roofing or battery solutions
Maximize revenue while solving customer needs
Collaborate with operations, project managers, and sales teams
Ensure timely communication and resolution of issues