Freedom Boat Club - Retention Specialist

Brunswick Corporation•Venice, FL

1d•$40,000 - $65,000•Remote

About The Position

Are you ready for what’s next? Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation. Innovation is at the heart of Brunswick. See how your contributions will help transform vision into reality: Position Overview: The Product Retention Specialist is a junior sales and customer service position that will report to the Member Experience Director and will assist in all activities associated with inbound and outbound customer operations and will focus on member retention and increasing adoption and awareness of our in-house deductible buy down coverage. This role is a full-time, remote position based in the Southwest Florida market, with varied hours. At Brunswick & Freedom Boat Club, we have passion for our work and a distinct ability to deliver. Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way.

Requirements

Minimum of 3 years’ experience in sales and customer service
Strong customer service skills with the ability to manage high volumes of outbound calls and emails
Excellent verbal and written communication skills, with the ability to tailor messaging to diverse audiences
Comfortable working in a fast-paced environment with evolving processes
Committed to protecting and securing customer personal information
Accurately provide complete and up-to-date product information using appropriate tools and resources
Adept at identifying customer needs to ensure satisfaction and promote retention

Nice To Haves

Proven ability to influence buying decisions and negotiate pricing and terms
Skilled in overcoming objections and closing sales
Self-motivated and goal-driven, with a strong track record of meeting or exceeding sales targets
Proficient in Microsoft Excel and CRM systems (e.g., Salesforce, HubSpot)
Positive, cooperative attitude with the capability of working unsupervised.

Responsibilities

Handle inbound and outbound customer communications, including phone calls and emails.
Own and manage product retention efforts.
Contact members requesting cancellation to offer alternative plans or retention incentives.
Work to retain memberships and in-house deductible buy down coverage.
Assist members with basic inquiries related to memberships and reservations.
Make and manage member reservations.
Support email account management and tracking for member communications.
Answer a high volume of member phone calls professionally and efficiently.
Ensure accurate processing of membership holds, agreements, and cancellations.
Collaborate with the Member Experience Director and team to improve retention strategies and member satisfaction.