Freedom Boat Club - Call Center Representative (Remote)

Brunswick Corporation•Venice, FL

4d•$37,440 - $48,100•Remote

About The Position

Are you ready for what’s next? Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation. Innovation is at the heart of Brunswick. See how your contributions will help transform vision into reality: Freedom Boat Club is the nation's oldest and largest private member boat club with locations both nationally and internationally. We are currently looking to add a full-time Member Experience Representative (Call Center Representative) to our Member Experience Center Team. The Member Experience Representative will report to the Member Experience Supervisor and assist in all activities associated with inbound and outbound customer operations for our members. They are responsible for directing phone calls and emails to the appropriate teams/locations, entering new leads, assisting current members with their membership and account questions, processing transactions, and follow-up on outbound calls. At Brunswick & Freedom Boat Club, we have passion for our work and a distinct ability to deliver. Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way.

Requirements

Proven customer service experience, including the ability to de-escalate challenging situations.
Comfortable working in a fast-paced environment with evolving processes and priorities.
Strong commitment to safeguarding and protecting customer personal information.
Proficiency with computers and experience using Microsoft Office Suite.
High school diploma or equivalent required.
2–3 years of relevant work experience.
Ability to successfully pass a drug screening and background check.

Nice To Haves

Boating experience preferred
Knowledge of local waterways
Ability to maintain a positive attitude during times of high volume
Positive, cooperative attitude with the capability of working unsupervised

Responsibilities

Embrace change and growth as the Member Experience Center continues to expand rapidly.
Demonstrate strong customer service skills with a focus on creating positive member interactions.
Respond to phone calls and emails promptly and professionally.
Utilize multiple computer applications, including Salesforce, Sales Optima, Microsoft Office Suite, Microsoft Teams, and Fleetio.
Exhibit excellent verbal and written communication skills.
Manage multiple tasks effectively while maintaining a high level of organization and attention to detail.
Work independently as well as collaboratively within a team environment.
Adapt to a fast-paced setting with evolving processes and procedures.
Protect and maintain the confidentiality of members’ personal information.
Handle high-volume inbound and outbound communications, including phone calls and emails.
Assist members with reservations, billing inquiries, payment updates, membership holds, transfers, contract changes, and cancellations.
Manage Fleetio tasks such as vessel transfers, sea trial inspections, and out-of-service requests.

Benefits

In addition to base pay, this position is eligible for an annual discretionary bonus.
This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), well-being program, product purchase discounts and much more.

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