Retention Account Specialist
About The Position
Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions. Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance. Retention Account Specialist at Realtor.com Location: Scottsdale, AZ (hybrid) Are you a customer-focused sales and retention professional? Are you ready to engage Real Estate Agents and Brokers, reinforce product value, and drive customer satisfaction through solution-based conversations? If you want to pursue your professional goals while helping grow an innovative real estate tech company, this work is for you. Join us as our newest Retention Account Specialist and help change the world of real estate, one home at a time. This is a phone-based role where you will manage approximately 50 calls per day (10–20 inbound) and collaborate closely with Digital Sales Consultants, Sales Management, and other stakeholders. The position offers career growth opportunities in a collaborative, fast-paced environment, with flexibility to support additional projects as needed while driving overall customer success.
Requirements
- High tolerance for engaging with dissatisfied clients
- Bachelor’s degree or equivalent experience and 2+ years related experience
- Thorough knowledge of a consultative or solutions based sales process
- Familiarity with the real-estate landscape required
- Familiarity with advertising products and services required
- Familiarity with Salesforce preferred
- Knowledge of Excel and Microsoft Outlook required
- Trouble-shoot and resolve customer service issues
- Meet deadlines and work well under pressure
- Multi-task and set priorities
- Work the predesigned work schedule
- Leverage established negotiation tactics
Responsibilities
- Take inbound and make outbound calls to agents daily
- Re-build value in Realtor.com solutions for agents requesting to cancel their services
- Offer consistent communication and timely resolution for our agents
- Resolve Retention issues on agent and broker accounts
- Meet or exceed minimum retention goals
- Meet or exceed a minimum outbound call requirement
- Engage customers with the highest level of respect and integrity
Benefits
- Inclusive and Competitive medical, Rx, dental, and vision coverage
- Family forming benefits
- 13 Paid Holidays
- Flexible Time Off
- 8 hours of paid Volunteer Time off
- Immediate eligibility into Company 401(k) plan with 3.5% company match
- Tuition Reimbursement program for degreed and non-degreed programs
- 1:1 personalized Financial Planning Sessions
- Student Debt Retirement Savings Match program
- Free snacks and refreshments in each office location
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
1,001-5,000 employees
