Retail Training Manager

KREWE•New Orleans, LA

207d

About The Position

Key Responsibilities: Redesign and implement training programs aligned to sales goals, service expectations, selling behaviors, brand standards, leadership, business acumen, coaching, and product knowledge. Facilitate education on KREWE's optical standards, operational processes, storytelling techniques, and marketing campaigns. Regularly evaluate training impact using KPIs such as sales performance, conversion rate, customer delight/NPS, and repeat business. Maintain and audit the Training Tracker, LMS usage, and store compliance. Lead and track all onboarding efforts to ensure new hires are KREWE Certified Experts within 90 days. Implement consistent check-ins and assessments (quizzes, role-play, observation) to certify readiness. Support store managers in coaching and career development using tools like the 9-Box, performance trackers, and reporting dashboards. Drive learning through virtual and in-person sessions, mobile activations, and stretch assignments. Maintain a video training library and centralized curriculum covering topics such as, optical and product excellence, sales behavior and conversion, systems (NetSuite, LMS, etc.), hiring best practices and performance management Support visual merchandising, inventory controls, and P&P adherence through walkthroughs and feedback loops. Partner on product launch readiness and campaign execution training. Requirements: 5+ years of experience in retail training, learning & development, or multi-unit store leadership. Demonstrated success building and scaling training programs across multiple locations. Strong facilitation and coaching skills, with a passion for people development. Knowledge of sales KPIs, store operations, visual standards, and optical categories is a plus. Experience with LMS platforms and content development tools. Excellent communication and organizational skills; able to travel up to 50%. Benefits and Perks: Competitive wage Group health plans: health, vision and dental insurance Welfare benefits: life, ad&d, supplemental voluntary coverage FSA Plan & HSA Program 401(K) Investment Options Adoption Assistance, EAP, Commuter Benefits Paid Parental Leave Quarterly Cultural Spend Ongoing Training and Development, an Educational Allowance 10 paid holidays and Paid Time Off accrual KREWE employee quarterly frame allowance (of course!) Diversity and Inclusion: KREWE believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are proud to provide equal employment opportunities (EEO) to all employees and applicants without discrimination or retaliation because of race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, gender expression, veteran status, pregnancy or any other protected characteristic as established by applicable local, state, or federal law.

Requirements

5+ years of experience in retail training, learning & development, or multi-unit store leadership.
Demonstrated success building and scaling training programs across multiple locations.
Strong facilitation and coaching skills, with a passion for people development.
Knowledge of sales KPIs, store operations, visual standards, and optical categories is a plus.
Experience with LMS platforms and content development tools.
Excellent communication and organizational skills; able to travel up to 50%.

Nice To Haves

Knowledge of sales KPIs, store operations, visual standards, and optical categories is a plus.

Responsibilities

Redesign and implement training programs aligned to sales goals, service expectations, selling behaviors, brand standards, leadership, business acumen, coaching, and product knowledge.
Facilitate education on KREWE's optical standards, operational processes, storytelling techniques, and marketing campaigns.
Regularly evaluate training impact using KPIs such as sales performance, conversion rate, customer delight/NPS, and repeat business.
Maintain and audit the Training Tracker, LMS usage, and store compliance.
Lead and track all onboarding efforts to ensure new hires are KREWE Certified Experts within 90 days.
Implement consistent check-ins and assessments (quizzes, role-play, observation) to certify readiness.
Support store managers in coaching and career development using tools like the 9-Box, performance trackers, and reporting dashboards.
Drive learning through virtual and in-person sessions, mobile activations, and stretch assignments.
Maintain a video training library and centralized curriculum covering topics such as, optical and product excellence, sales behavior and conversion, systems (NetSuite, LMS, etc.), hiring best practices and performance management
Support visual merchandising, inventory controls, and P&P adherence through walkthroughs and feedback loops.
Partner on product launch readiness and campaign execution training.