Retail Technology Manager

Inmar Intelligence•Boston, MA

About The Position

The Systems Analyst, Retail Technology supports a team responsible for working with retailers and partners to create a smooth integration of Inmar's technology solutions (e.g. digital coupons/CNFRM/Receipt Rewards/loyalty/media) with the customer's existing retail technology infrastructure. The Systems Analyst assist the implementation team with testing, troubleshooting issues and providing technical API guidance to retailer or partner development teams which requires that the incumbent be able to dive deep into technical related issues and solve them. Primary Accountabilities: Technical Develop domain knowledge of Digital Promotions Network (DPN) and Inmar Consumer Extension (ICE) API calls that are needed to Implement a Client Develop domain knowledge of Digital Promotions Network Offer Manager and Customer Service programs Pre-Launch Support: Assist with Onboarding tasks related to new retailer or partner implementations and support development teams working on APIs Post-Launch Support: Assist with managing first-level support to customer by monitoring support request to identify any recurring issues and recommending product changes. Participate in Customer Success team’s review meetings to discuss issues or problems Provide technical guidance to retailers & partners, work to resolve technical issues for the customer efficiently and effectively Additional Responsibilities: Performs other duties as assigned Complies with all policies and standards As an Inmar Associate, you: Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations. Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client. Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results. Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability. Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome. Support a safe work environment by following safety rules and regulations and reporting all safety hazards. HELP US MAKE BUSINESSES SMARTER TO IMPROVE CONSUMERS’ LIVES. Through curiosity and the intelligent use of data and technology, we uncover valuable insights that make it easier for businesses to understand, predict and meet the personalized needs of consumers — so they can live their lives to the fullest. Are you looking for work that matters, and a career where you can use your expertise and passion to make a difference? Then you might be the right person for one of these open positions.

Requirements

1-3 years related work experience in preferably in systems development or support; any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the major responsibilities/essential functions of the position required
Experience interacting with customers in a technical capacity required
Experienced with Application Programming Interfaces (APIs) required
Familiarity with the grocery retail industry
Proficient with Google Suite
Proficient with Microsoft Office (especially excel and word)

Responsibilities

Technical Develop domain knowledge of Digital Promotions Network (DPN) and Inmar Consumer Extension (ICE) API calls that are needed to Implement a Client
Develop domain knowledge of Digital Promotions Network Offer Manager and Customer Service programs
Assist with Onboarding tasks related to new retailer or partner implementations and support development teams working on APIs
Assist with managing first-level support to customer by monitoring support request to identify any recurring issues and recommending product changes.
Participate in Customer Success team’s review meetings to discuss issues or problems
Provide technical guidance to retailers & partners, work to resolve technical issues for the customer efficiently and effectively
Performs other duties as assigned
Complies with all policies and standards

Benefits

Medical, Dental, and Vision insurance
Basic and Supplemental Life Insurance options
401(k) retirement plans with company match
Health Spending Accounts (HSA/FSA)
Flexible time off and 11 paid holidays
Family-building benefits, including Maternity, Adoption, and Parental Leave
Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning
Wellness and Mental Health counseling services
Concierge and work/life support resources
Adoption Assistance Reimbursement
Perks and discount programs