Retail Systems Coordinator

Yesway Careers•Fort Worth, TX

8d•Onsite

About The Position

Yesway is an award-winning convenience store operator established in 2015 and headquartered in Fort Worth, Texas. With 447 stores across nine states in the Midwest and Southwest, Yesway is renowned for its iconic food service offerings, diverse grocery selections, and private-label products, including the renowned Allsup’s deep-fried burrito. Through strategic acquisitions, new store developments, and a commitment to customer satisfaction, Yesway continues to solidify its position as one of the leading convenience retailers in the United States. For more information, visit www.yesway.com . Position Responsibilities: Accountable in ensuring store systems are secure and up to date. Overall responsible for creating and deploying standard system images for Back Office, Site Controllers, POS Terminals, and other retail technology equipment. Develop and design methodologies for new software releases, hardware deployments, and implementations of new technologies. Responsible for correcting any discovered defects by collaborating with internal and external partners. Ensures hardware and software updates are fully tested and documented. Responsible for testing new hardware being evaluated for potential deployment to the field. Manages the networking and telecommunications at store level. Create and maintain clear documentation regarding all components of retail systems. Ability to communicate technical concepts to technical and non-technical audiences. Collaborates by resolving issues escalated from the Retail Support Team. Responsible for store technology migrations associated with acquisitions, as applicable. Provide mentoring for Retail Support personnel. Other job duties as assigned.

Requirements

Bachelor’s degree preferred.
Minimum of two years’ experience in a technical role.
Retail experience preferred.
Demonstrated experience with telecommunications technologies and carriers including but not limited to DSL\Cable, T1, and Cellular Data.
Minimum of two (2) years’ experience managing Windows systems, including Windows embedded and Server 2008/2012 or later.
Experience managing PDI systems highly preferred.
Experience creating and maintaining standard operating procedures and documenting system processes.
Experience using productivity software (MS Office and Remote Support Tools).
Ability to work independently to achieve goals and targets.
Ability to work in a team environment to achieve team and department goals.

Nice To Haves

High level of personal accountability.
Excellent verbal communication and customer service skills.
Excellent analytical and problem-solving abilities.

Responsibilities

Accountable in ensuring store systems are secure and up to date.
Overall responsible for creating and deploying standard system images for Back Office, Site Controllers, POS Terminals, and other retail technology equipment.
Develop and design methodologies for new software releases, hardware deployments, and implementations of new technologies.
Responsible for correcting any discovered defects by collaborating with internal and external partners.
Ensures hardware and software updates are fully tested and documented.
Responsible for testing new hardware being evaluated for potential deployment to the field.
Manages the networking and telecommunications at store level.
Create and maintain clear documentation regarding all components of retail systems.
Ability to communicate technical concepts to technical and non-technical audiences.
Collaborates by resolving issues escalated from the Retail Support Team.
Responsible for store technology migrations associated with acquisitions, as applicable.
Provide mentoring for Retail Support personnel.
Other job duties as assigned.