Retail Supervisor
About The Position
The Retail Supervisor supports the store leadership team by delivering strong brand and customer experiences, driving sales, and maintaining a welcoming retail environment. They manage daily operations, including product management, merchandising, education, back-of-house tasks, and marketing execution. They also open and close the store, provide clear team direction, and uphold high operational standards. When the Store Manager or Assistant Store Manager is absent, the Retail Supervisor leads the team, ensures smooth operations, and motivates staff. They model excellent performance, give constructive feedback, and promote a positive, inclusive workplace.
Requirements
- Prior management experience required.
- High school diploma or equivalent.
- Must be 18 or older.
- Flexible availability to adapt to changing business needs and schedules.
- Ability to move throughout the store, communicate with customers and coworkers, and occasionally remain stationary.
- Ability to lift or move up to 40 lbs.
- All employees are expected to contribute to a respectful and inclusive workplace.
Nice To Haves
- Retail sales or customer service experience preferred, especially in specialty or outdoor categories.
- Enthusiasm for outdoor activities and the active California lifestyle.
Responsibilities
- Provide friendly, knowledgeable service and guide customers through an engaging shopping experience.
- Lead the sales floor, motivate the team, and support daily operations including merchandising, training, marketing execution, and inventory tasks.
- Model a customer-first mindset and offer clear, timely coaching to team members.
- Handle customer and staff concerns professionally and make informed decisions following prAna guidelines.
- Complete opening and closing duties, maintain safety and security standards, and help keep the store clean and organized.
- Build strong product knowledge and share it with customers.
Benefits
- Life/Work balance – We prioritize flexibility in work schedules because we believe that balance is essential.
- Generous product discounts on prAna and Columbia Sportswear brands: Columbia, Mountain Hardwear, and SOREL.
- Store credit for purchasing product.
- Medical, dental, and vision coverage are available.
- Participation in 401(K) programs.
- Eligibility to participate in the prAna Retail Quarterly Bonus Plan.
- Benefits include flexible scheduling, product discounts, store credit, medical/dental/vision options, 401(k), and eligibility for the Retail Quarterly Bonus Plan.
- Columbia offers medical, dental, vision, life Insurance, disability, flexible spending accounts, health savings account, and an assortment of voluntary benefit offerings (accident, critical illness, hospital indemnity, and legal services).
- In addition, Columbia offers EAP + which is free and confidential 24/7/365 counseling services.
- We have extensive wellness benefits, employee discounts and a generous time off program available.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
