Retail Supervisor

Discovery Land Company•Fort Worth, TX

11d•Onsite

About The Position

Maverick Golf and Ranch Club is seeking a Retail Supervisor to join the Retail Department. The Retail Supervisor is responsible to initiate excellent customer service while overseeing day to day shop operations including sales, staff oversight and training, merchandising, receiving and inventory management for both retail and marketing swag. You will serve as a liaison between the Area Retail Manager, Texas and the on-site club operations, and will be encouraged to develop a rapport with members to better understand the retail needs of the property and collaborate on buys. In addition to managing the daily operation, the Retail Supervisor is also responsible for the implementation of trunk shows and personal shopping to increase revenues. In this role, you will be part of creating the Discovery Land Company experience for our members and fellow employees.

Requirements

At least one (1) year of previous work experience in hospitality or customer service, preferably in a fast paced, luxury service environment in a supervisory role.
Extraordinary attention to detail, quality, and service.
Ability to sell and create rapport with customers.
Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
Must be able to work flexible work hours/schedule including evenings, weekends, and holidays.
Long hours may be required due to business demands.
Ability to work in a team environment.
Ability to stay calm and focused during the busiest of times.
Ability to read, write, speak, and understand English; additional languages preferred.
Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.

Nice To Haves

One (1) to three (3) years of retail experience preferred.
Experience with Point of Sales Systems (Jonas or TEI preferred).
Knowledge of Excel and other Microsoft Office applications.
Basic knowledge of the golf/boutique/specialty retail industry as it relates to hospitality and private club retail environments.

Responsibilities

Merchandising and Customer Service: Drive sales through building member relationships and maintaining knowledge of brands in the store and current fashion trends in the region.
Assist and service members and their guests with all retail purchases, returns and special orders.
Ensure orders are received and merchandised in a timely manner according to on order timelines and any special events or VIPs on property.
Work directly with Director of Retail and DLC Retail Training Coordinator on guidance for merchandising and rotating displays on a regular basis
Ensure company packaging standards are upheld and implement special touches like gift-wrap, thank-you notes, etc.
Ensure proper procedures are followed for all POS transactions including markdowns and employee discounts.
Monitor and drive sales to meet monthly revenue budgets through promotion and customer service, receipt flow management, floor rotations, retail events, etc.
Incorporate trunk shows and other promotions to expand the retail offering for members and increase revenues.
On-Order Management and Receiving: Maintain shared electronic files organization and follow corporate purchase order SOPs in relation to POS entry, receiving, OTB reconciliation and On Order tracking
Monitor and manage the receipt flow of PO’s through On-Order maintenance and regular status updates
Update and maintain all vendor contact information
Adhere to all policies and procedures regarding initial mark ups, mark downs, and special event purchasing
Assist Director of Retail with fill in orders for retail and swag as needed and provide member feedback for planning future buys.
Work closely with Accounting department to develop and maintain proper SOPs in regards to processing invoices, inventory control and AP reconciliation.
Inventory Control: Conduct monthly physical inventory and all required month end reconciliations and reporting.
Monitor and manage inventory shrink for retail and swag merchandise.
Monitor best sellers and core stock items regularly and place fill in orders as needed with proper approval.
Staff Management: Oversee scheduling of retail staff.
Provide training and oversight for daily operations to ensure DLC standards are upheld.
Develop and implement staff incentives for quality work and meeting sales goals.
Other Responsibilities: Assist Director of Retail and General Manager with any VIP swag orders and any special requests relating to retail.
Begin training on Management One open to buy system to gain exposure and understanding of the planning and financial aspects of the business.
Establish and enforce policies for employee purchases.
Maintain adequate levels of all retail supplies: packaging, tagging supplies, etc.