Retail Supervisor
About The Position
The Retail Supervisor serves as the on-floor leader responsible for daily operations and performance across the various key retail areas within the 9/11 Memorial & Museum. This role oversees a multi-location retail environment within a high-volume cultural institution, combining hands-on leadership, revenue accountability, and operational execution. The Supervisor maintains a visible presence across all retail areas, leads associates, volunteers, and interns, and ensures consistent service, sales performance, and operational standards. This position plays a critical role in achieving revenue goals while delivering a mission-aligned, high-quality visitor experience. Must be able to work weekends (both Saturday and Sunday) and a flexible work schedule including mornings and evening shifts.
Requirements
- Bachelor’s degree preferred or equivalent supervisory experience.
- Minimum 3 years of supervisory or management experience in retail or museum retail environments required.
- Demonstrated success driving sales and team performance.
- Experience managing cash-intensive operations.
- Strong POS and systems proficiency; knowledge of Counterpoint a plus.
- Excellent communication and interpersonal skills.
- Ability to lead in fast-paced, multi-location environments.
- Strong command of English; additional language proficiency a plus.
- Must be able to lift up to 40 pounds and stand for extended periods.
Nice To Haves
- Visual merchandising experience a plus.
Responsibilities
- Multi-Location Retail Operations Oversees daily operations across the 9/11 Memorial Museum Store, Café, Audio Guide Desk, and Carts on the Memorial Plaza.
- Executes opening and closing procedures, ensuring financial accuracy and operational readiness.
- Maintains compliance with all organizational policies and retail standards.
- Partners with management to address operational challenges and implement process improvements.
- Revenue & Performance Accountability Drives sales performance through active floor leadership and KPI monitoring.
- Reviews hourly sales metrics and adjusts engagement strategies to support revenue goals.
- Ensures consistent communication of merchandise promotions and product stories.
- Ensures staff consistently ask guests for donations at checkout in support of institutional initiatives.
- Supports profit goals through inventory awareness and loss prevention practices.
- Leadership & Staff Development Supervises associates, volunteers, and interns, ensuring appropriate coverage and productivity.
- Leads daily pre-shift meetings to communicate priorities, promotions, and performance expectations.
- Provides real-time coaching to strengthen service standards and sales behaviors.
- Oversees onboarding and training in POS systems, guest engagement, product knowledge, and operational procedures.
- Financial & POS Oversight Oversees high-volume cash handling, including safe counts, drawer reconciliation, change orders, deposits, and reporting.
- Ensures accurate processing of all payment types in accordance with financial policies.
- Troubleshoots POS and payment system issues in coordination with IT.
- Upholds strong financial controls and accountability standards.
- Inventory & Visual Execution Maintains stock levels and merchandising standards across all retail locations and carts.
- Oversees receiving, processing, and placement of incoming merchandise.
- Assists with physical inventory counts and ongoing stock audits.
- Ensures retail spaces remain clean, organized, and presentation-ready.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
