About The Position
The Retail Supervisor coordinates a team of employees at an assigned location under the direction of the Retail Manager. Responsible for interactions between management, guests, employees, and vendors.
Requirements
- At least 2 years of experience in a similar role
- Ability to use telephone, computer, Micros Point of Service (POS) system
- May be required to work overtime, nights, and/or weekends
Responsibilities
- Supervises the receiving and tagging of incoming merchandise
- Assigns daily tasks and ensures tasks are performed correctly and in a timely manner, while maintaining high standards of customer service
- Coordinates the moving of incoming merchandise to retail office, storage area(s) and/or display floor
- Handles the storing of all incoming merchandise in assigned locations
- Ensures correct pricing on all products on the floor
- Maintains customer service standards
- Cashiers when necessary to expedite the processing of guest’s purchasing
- Responsible for the recording of damaged merchandise
- Merchandises the floor for maximum sale of all products
- Works with team members to facilitate the stocking of the floor with appropriate levels of merchandise
- Leads special projects (i.e., holidays, events, book signings, etc.) when needed
- Communicates with the manager to ensure all received products are placed on the retail floor as soon as possible
- Leads the maintenance of inventory levels within guidelines
- Follows through with information to team members on new products or procedures applying the information book on the floor.
- Works with manager to always ensure full productivity on the floor
- Interacts with customers for possible merchandising opportunities
- Takes charge of unpacking and pricing of new merchandise
- Conducts periodic inventory count based on schedule established by controller and retail buyer
- Ensures that packing slips and invoices are reconciled by the retail clerk
- Fully understands the point-of-sale system
- Follows and implements all wage and hour standards/procedures; to include meal breaks and schedules
- In partnership with the manager, schedules staff on a weekly basis and resolves appropriate break schedules to improve floor coverage and customer service.
- Trains new hires on Point of Service (POS) system, overall safety, and job responsibilities.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
