Retail Supervisor

9/11 Memorial & Museum • New York, NY

15h • $32 • Onsite

About The Position

The Retail Supervisor is a front-line leader both with our guests and with fellow employees in the retail department. They have a hands-on physical presence in all retail areas. This position will oversee the daily operations of the 9/11 Memorial Museum Store, Café, Audio Guide Desk and Carts on the Memorial Plaza. The supervisor is also responsible for generating revenue to achieve profit goals. The Retail Supervisor will work alongside Managers to reinforce a positive work environment and a unified team spirit. This position will also require the Retail Supervisor to open and/or close all retail locations as needed. Retail Supervisor will manage cash, supervise all staff (associates, volunteers, interns). The Retail Supervisor is to ensure that guest service is at the forefront of providing a quality visitor experience for all guests.

Requirements

• Minimum 3 years’ leadership experience in Retail, Museums, or customer service desirable
• Excellent customer service skills
• Proven ability to handle volumes cash
• Excellent computer skills
• Must be a highly responsible, reliable and detailed oriented
• Must take initiative in all business aspects
• Proven ability to work well independently /or as part of a team
• Must be familiar with POS systems
• Must be able to work weekends (both Saturday and Sunday), and a flexible work schedule including mornings and evening shifts
• Must be physically capable of lifting heavy boxes up to 40 lbs. and be capable of standing for long hours required

Nice To Haves

• Bachelor's degree preferred
• Knowledge of Counterpoint a plus
• Strong command of English and fluent in another language a plus.
• Visual display skills a plus

Responsibilities

• Responsible for ensuring that the Museum Store, Café, Audio Guide Desk and Museum Plaza Carts provide an enriching and excellent visitor experience.
• Walks all retail space and ensures all products are represented and replenished to standard
• Engages with guests at any retail space
• Provides knowledgeable details and product information
• Assists guests with general questions
• Be an engaging presence and leads by example
• Supervises all staff (associates, volunteers, interns)
• Leads in minute meeting with all staff at start of shift
• Delegates tasks as needed, giving deadlines and following up to maximize efficiency
• Training & coaching
• Oversees the onboarding training for all staff such as, but not limited to, product stories, guest service, register, tablets, posts, upselling, and policies and procedures
• Provides in-the-moment coaching to ensure staff is delivering seamless guest service
• Maintains a positive and constructive feedback log
• Increasing sales
• Ensures that staff are at their designated post at all times
• Proactively engages with visitors
• Keeps abreast of merchandise and product stories
• Upkeeps stock levels of products on the sales floor and the carts
• Reviews and communicates hourly KPI reports
• Consistently communicates promotions to all guests
• Ensures staff consistently asks all guests for donations
• Opening/closing procedures
• Complete and sign opening/closing checklists
• Verify safe counts and prepare cash drawers
• Distribute walkies
• Delegate associate specific projects if needed
• Responsible to order necessary change for both safes
• Close out cash drawers
• Prepare daily deposits and reports
• Operating POS systems
• Fills in as cashier by accurately handling payment management including cash, credit cards, and traveler’s checks
• Trouble shoots machinery to ensure POS is working, in all locations.
• Email IT with issues
• Assists with upkeep of displays and fixtures
• Dusts shelves, products, and mannequins and/or sweeps to ensure a visually pleasing space
• Inventory management
• Awareness of all deliveries
• Assists with unpacking, counting and shelving of all incoming merchandise as needed
• Reviews stock levels periodically at both sites to be aware of what’s needed.
• Assists with full and partial physical inventory counts conducted throughout the year
• Assists with special events including event setup, breakdown
• Supervises both museums store and carts as needed.
• Learn the daily systems at both locations to ensure a seamless experience for our guests and our team.
• Ensures projects are finished in a timely manner
• Accurately handles cash, processing of credit cards and follows all financial policies.
• Works scheduled shifts and arrives to work on time.
• Must be able to work weekends (both Saturday and Sunday) and a flexible work schedule including mornings and evening shifts.
• Adheres to all policies and procedures for all locations.
• Maintains a professional, safe, and secure environment for guests and staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager