Retail Retail Supervisor

Visionworks • Millbury, MA

5d • Onsite

About The Position

About Us: Want to bring the “care” back to the vision care industry? We're looking for charismatic types who are ready to be the heart of our brand. Whether it's a friendly voice over the phone, or a welcoming smile when a patient walks into your store, we need people who are passionate about helping customers look great and see great. Summary: The Retail Supervisor is a leader that takes initiative and grows the business of their Visionworks location. This person role models the Visionworks way and supervises the store in the absence of the General Manager. The RS will also support the General Manager in achieving store financial goals by demonstrating floor leadership, accountability, and providing associate team with coaching to ensure a simple, human and bold patient and customer journey.

Requirements

• HS Diploma, GED or equivalent experience required
• 1-5 years of experience required
• Licensed RS will have a State Opticians License
• Communication, interpersonal and negotiation skills.
• Ability to read, analyze and interpret insurance forms.
• Work changing schedules to meet business demands
• Work inside location
• Strong organization and supervisory skills
• Speak clearly and effectively
• Calculate, manipulate, and interpret numbers/data
• Read English
• Problem solve, reason and resolve issues effectively
• Use independent judgment and discretion
• Meet customer expectations
• Work under stress with interruptions and deadlines
• Ability to think logically
• Follow procedures and instructions
• Use computer effectively and view computer screen
• Attention to detail
• Exhibit empathy in all situations
• Manage location effectively
• Drive automatic equipment/vehicle continuously
• Must complete company training programs within the required time frame
• Cross training in all departments as needed
• Must be detail orientated and well organized.
• Must be able to communicate clearly and effectively with other associates and clients.
• Must be energetic and self-motivated.
• Must be a team player.
• Must be able to problem solve.
• Ability to work onsite and participate in interactive onsite meetings on a regular and predictable basis.
• Ability to initiate immediate interaction, coordination and collaboration with team members, clients, customers etc.
• All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures.
• As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times.
• As a result, Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program.

Nice To Haves

• Optical experience a plus

Responsibilities

• Promote the store’s profitability and achievement of sales goals by holding self and team accountable to delivering daily, weekly, and monthly targets
• Role model and engage in all steps of Patient/Customer journey, as well as supervise and redirect associates in exam lane and sales floor
• Support General Manager in managing incoming traffic by coordinating and confirming doctor appointments and scheduled eyewear services
• Coach, motivate, and support associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience
• Remove obstacles and find resolution in the patient/customer experience with General Manager partnership
• Analyze and interpret patients’ prescriptions.
• Communicate as necessary with the Optometrist to ensure accuracy of prescription.
• Dispense eyewear
• Final inspection

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees