Retail Supervisor- Coors Field - Coors Field Retail Merch Stores

Aramark • Denver, CO

2d • $22 - $23 • Onsite

About The Position

Coors Field is home to the MLB Colorado Rockies in Denver, Colorado.  Aramark supports our clients by providing a high level of attention to detail and outstanding customer service in all that we do.  Within the ballpark we have our top tier guests and clients that expect nothing but the best –luckily the best is what we deliver. 
The Retail Supervisor coordinates store operations, supporting and training the utility workers and 
cashiers. Assign the day’s work tasks to the Sales Associates and General Utility Workers; ensuring 
all preparations are completed in advance for the day ahead and that the team is on task for 
delivering superior guest service. Retail Sales Lead Workers are expected to serve as an example for 
the Retail Workers and General Utility Workers to aspire to; continually going above and beyond, 
delivering outstanding customer service, and successfully resolving any guest situations that may 
arise. Furthermore, they will maintain a professional and enthusiastic atmosphere even in the 
absence of management.

Requirements

• Previous retail experience preferred
• Mathematical skills are required to facilitate sales reports and audits
• Must provide proof of having earned a responsible alcohol training and certification program where applicable
• Must be flexible, willing to work a rotational schedule with rotational days off that may include weekends and holidays
• Must be fluent in the native language, both spoken and written
• Must be computer literate in MS Office programs
• Ability to operate equipment such as Photocopier, Vacuum Cleaner, Calculator, Printer, Telephone, Computer, Point of Sale (POS) System
• Must be well groomed and always maintain a high level of professionalism

Responsibilities

• Perform all Sales Associate and General Utility Worker duties
• Hold pre-shift meetings to ensure that the team is aware of the day’s tasks, visiting VIPs, Be the  Difference & Safety of the day and any other miscellaneous information to ensure successful operations
• Retail Leads should be highly knowledgeable about the surrounding areas, acting as a concierge resource for all guests.
• Ensure all guests are greeted when they walk into the store
• Train Sales Associates and General Utility Workers in their role helping to develop a team of customer service focused professionals
• Ensure everything operates smoothly in the manager’s absence and that all customer relations issues are handled effectively
• Respond directly to all customer complaints and ensure they are resolved efficiently and immediately in a professional manner
• Keep an inventory of stock, noting any out-of-stock items or possible shortages
• Order merchandise and other items in appropriate quantities from warehouse and vendors to meet demand
• May be required to complete monthly safety inspections and file incident and injury reports on an ongoing basis
• Must always ensure cleanliness and a pleasant atmosphere store
• Collect and compile daily cash and sales data from all outlets using Microsoft Excel and various Point of Sales and Property Management System software programs
• Lead all aspects of nightly close out and balance cash with daily sales at the end of the shift
• May perform nightly audit of cashier documentation
• Retail Leads assist management in scheduling all employees in accordance with labor budgets and assigning work tasks to the Sales Associates and General Utility Workers
• May assist with hiring General Utility Workers and Sales Associates
• May be required to coordinate, correct, supervise and submit payroll for the department, ensuring accuracy, proper transfer of labor and timely weekly reporting

Benefits

• Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources.
• Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage.
• Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.
• Aramark offers a wide array of comprehensive benefit programs and services including medical, dental, vision, and work/life resources to our benefits-eligible hourly Aramark employees.
• Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage.
• Hourly eligible benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed