Story Land - Retail Supervisor

Herschend•Bartlett, NH

10d•Onsite

About The Position

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. The Retail Supervisor is responsible for managing operations of one or more retail locations including training, accountability, visual merchandising, inventory controls, sales associate's duties and quality controls. We are currently looking for a: Story Land - Retail Supervisor Roles & Responsibilities: Roles & Responsibilities: Supervisory Duties: Supervise the daily operations of the Retail and Rentals hosts and any other assigned departments Lead by example, attitude, and as a representation of Story Land’s core values Act as an approachable mentor and coach to all assigned hosts Become knowledgeable of performing the essential duties of all retail and rentals positions and backfill these positions when needed Participate in all aspects of supervision of assigned hosts, including hiring, orientation, training, performance coaching, and discipline. Ensure that all required meal and other breaks are being given in accordance with New Hampshire law Assist with hosts scheduling and timekeeping activities Departmental Duties: Welcome and greet all guests as they enter retail locations Conduct opening and closing procedures of assigned unit(s) including food preparation and cleanup. Manage inventory levels by completing daily stocking of all gift shops, checking orders, and moving inventory between shops Ensure a variety of items are available for guests to purchase and that store shelves are fully stocked Proactively communicate inventory needs to leadership before items are sold out Collaborate with Retail Manager to merchandise stores and improve product sales Ensure employees are adhering to departmental and company policies (theft of merchandise/counterfeit training/etc.) Monitor cashier activities to ensure continuous accuracy and compliance with POS procedures. Ensure merchandise is well stocked and organized Maximize unit visual merchandising standards. Maintain cleanliness of store areas including exteriors. Manage inventory, focusing on stock par levels, shrink and waste controls. Be on alert for possible theft Report maintenance or safety concerns to a supervisor or manager in a timely manner All other duties as assigned by leadership Working at Story Land is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Story Land host, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights! We’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Story Land. Apply today! Do not miss the chance to spark your career now! We're not just in the attractions business; we're in the people business- and that starts with our own. Our 20,000+ hosts across North America are the heartbeat of our diverse and growing company. In keeping with our company values, we nurture a balance between work and family, strive to promote 70% from within and support each host’s efforts to develop a fulfilling and rewarding career

Requirements

High School Diploma desired; Equivalent work experience will be considered
2+ years of previous retail or point of sale work experience
1+ years of previous supervisor experience leading a team of employees
Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.
Must be at least 16 years of age to comply with Story Land Child Labor Laws
Ability to work flexible schedule, including evenings, weekends, and holidays
Ability to work flexible hours that extend beyond 9am to 6pm
Ability to comply with all uniform policies
Valid driver’s license with a good driving record
Ability to operate various motorized vehicles, including trucks, golf carts, forklifts, etc.
Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
Ability to positively engage with guests to promote sales and customer satisfaction
Must be able to speak with guests directly when other retail leadership is not present
Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
Must possess strong written and verbal communication skills
Must possess strong attention to detail and problem-solving abilities
Previous experience with Point of Sale (POS) technology and PCI compliance a plus
Ability to follow direction, multi-task, and work as part of a team as well as independently
Ability to stand, walk, and remain on feet for majority of the workday
Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders
Ability to use a step ladder in a safe and proper manner
Ability to remain sedentary for periods of time, while using a computer or POS equipment
Ability to carry, push, pull, lift, and hold objects weighing 40 pounds or more

Nice To Haves

Spanish or other bilingual language skills are a plus.
Previous experience with Point of Sale (POS) technology and PCI compliance a plus

Responsibilities

Supervise the daily operations of the Retail and Rentals hosts and any other assigned departments
Lead by example, attitude, and as a representation of Story Land’s core values
Act as an approachable mentor and coach to all assigned hosts
Become knowledgeable of performing the essential duties of all retail and rentals positions and backfill these positions when needed
Participate in all aspects of supervision of assigned hosts, including hiring, orientation, training, performance coaching, and discipline.
Ensure that all required meal and other breaks are being given in accordance with New Hampshire law
Assist with hosts scheduling and timekeeping activities
Welcome and greet all guests as they enter retail locations
Conduct opening and closing procedures of assigned unit(s) including food preparation and cleanup.
Manage inventory levels by completing daily stocking of all gift shops, checking orders, and moving inventory between shops
Ensure a variety of items are available for guests to purchase and that store shelves are fully stocked
Proactively communicate inventory needs to leadership before items are sold out
Collaborate with Retail Manager to merchandise stores and improve product sales
Ensure employees are adhering to departmental and company policies (theft of merchandise/counterfeit training/etc.)
Monitor cashier activities to ensure continuous accuracy and compliance with POS procedures.
Ensure merchandise is well stocked and organized
Maximize unit visual merchandising standards.
Maintain cleanliness of store areas including exteriors.
Manage inventory, focusing on stock par levels, shrink and waste controls.
Be on alert for possible theft
Report maintenance or safety concerns to a supervisor or manager in a timely manner
All other duties as assigned by leadership