World of Coca-Cola Retail Supervisor, Café Operations
About The Position
Position Overview The Retail Supervisor, Café Operations is responsible for supporting daily operations and performance of the Bottle Cap Café, located outside of World of Coca-Cola, with a secondary responsibility supporting the Retail Store operations. This role ensures exceptional guest experience, operational excellence, and adherence to safety, brand, and service standards. This role does not directly oversee people but provides operational guidance, training support, and floor leadership while serving as Manager on Duty when assigned.
Requirements
- Retail or foodservice operational knowledge
- Strong guest service skills
- POS and basic inventory proficiency
- Ability to multitask in a fast-paced environment
- Strong communication and professionalism
- Stand and walk up to 6–8 hours
- Lift, push, pull up to 50 lbs
- Frequent bending, kneeling, and reaching
- Work in varied temperatures and busy environments
- High School Diploma or equivalent
- 1–3 years experience in retail, foodservice, or hospitality
- Must pass drug screen and background check
Nice To Haves
- Prior key‑holder or lead experience preferred
Responsibilities
- Support daily front- and back-of-house café operations
- Execute café opening and closing procedures per SOPs
- Maintain food safety, sanitation, and health standards
- Support café revenue, service flow, and operational efficiency
- Ensure proper ordering of inventory while responsibly managing food, beverage, and supply costs
- Assist with POS transactions, refunds, and service recovery
- Handle cash, deposits, and asset protection procedures
- Escalate operational or guest issues to leadership as needed
- Model Coca‑Cola values and guest-first behaviors
- Serve as Manager on Duty when scheduled
- Perform store opening and closing procedures
- Support retail sales and guest service standards
- Maintain visual merchandising and store presentation
- Perform sales transactions as needed
- Ensure compliance with safety, security, and operational policies
- Deliver best-in-class guest service across Café and Retail
- Handle guest concerns professionally and respectfully
- Support inclusive guest interactions
- Maintain a professional, welcoming demeanor
- Adhere to safety, ADA, PCI, and life safety standards
- Support training and retraining of ambassadors on SOPs
- Reinforce service and operational standards
- Partner with leadership to execute company programs
- Provide clear communication and guidance on the floor
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
