Floor Operations Supervisor (World of Coca-Cola)

The Coca-Cola Company•Atlanta, GA

1d•Onsite

About The Position

The World of Coca-Cola, located in Atlanta, GA, the home of Coca-Cola, first opened August 02, 1990 and was relocated from Underground Atlanta to Pemberton Place May 24, 2007. Currently, the World of Coca-Cola is the main attraction for The Coca-Cola Company. It attracts over 1.2M visitors per year and is a key tourist attraction in the region. The Floor Operations Supervisor is the heartbeat of daily operations at the World of Coca-Cola Attraction. They will supervise day-to-day operations, supporting the Senior Manager and Associate Attraction Managers. The Supervisor will be responsible for ensuring best-in-class guest experience, efficient operations and will support the frontline Ambassadors in delivering memorable experiences to all our guests. The Floor Operations Supervisor must embrace and role model outstanding guest service and contribute to the high morale of the Ambassador team. This role reports to the Associate Attraction Manager and takes day-to-day guidance from the Manager on Duty to ensure premium guest experience.

Requirements

High school diploma; GED equivalent
2 years supervisor experience within a high-volume visitor attraction or similar location.
Must be able to successfully pass credit, drug screen, and criminal background check.
The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States.

Responsibilities

Direct and oversee activities on the floor to meet guest experience targets, maximize ticket sales, uphold safety standards, and ensure operational efficiency throughout the day.
Serve as the primary point of contact for Ambassadors, providing guidance, support, and real-time problem-solving to keep the experience seamless.
Ensure Ambassadors are in position, engaged, and delivering exceptional guest service.
Step into any role as needed to keep the operation moving.
Offer on-the-spot feedback and positive reinforcement, handing off ongoing development needs to Associate Managers for follow-up.
As needed, be able to assume and work any Ambassador position within the Attraction.
Make quick adjustments to staffing plans in response to call-outs, late arrivals, or changes in guest flow to maintain optimal coverage and service standards.
Immediately address service concerns with professionalism and best judgment, working within guest service guidelines and escalating to Associate Managers if necessary.
Contribute to consistently achieving 90%+ Mystery Shop scores and uphold brand standards at every guest touchpoint.
Support cash handling processes, manage opening and closing procedures, and ensure the building is ready to welcome or bid farewell to guests.
Lead the opening and closing of the Attraction as needed.
Assist with evening events or special programs as needed, ensuring operational readiness and guest satisfaction.
Maintain adherence to safety, security, and company policies, while supporting revenue-driving initiatives across the Attraction.
Foster a positive, energized environment, bringing joy to both guests and teammates through leadership, engagement, and consistent presence.
Any other duties as assigned by the Associate Manager(s) or Senior Manager, Attraction.