Retail Store Specialist - (Customer Service/Merchandising) - Part Time (Nights and Weekend Availability)

Ocean State Job Lot•Rochester, NH

28d•$15 - $16•Onsite

About The Position

The Store Specialist role at OSJL plays a key role in creating a positive and engaging customer experience. This role handles customer service, processes complex point-of-sale transactions, and ensures the smooth operation and merchandising of assigned areas - all while adhering to Company policies and merchandising guidelines. The role also provides oversight of assigned associates and activities.

Requirements

Prior retail merchandising, customer service and/or cashier experience in other retail environments is preferred.
Basic math and reading skills, legible handwriting, and good verbal and written communication skills are required.
Full-time associates in this role must have availability to work as needed by the business including nights and weekends.
Must be 18 years of age or older.

Nice To Haves

Prior retail merchandising, customer service and/or cashier experience in other retail environments is preferred.

Responsibilities

Build lasting relationships by providing exceptional customer service through the T.R.E.A.T. model, fostering a welcoming environment.
Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions.
Promote Company-wide customer initiatives (donations, loyalty programs, promotions).
Maintain visually appealing displays, restock assigned areas, and merchandise new items according to Company guidelines.
Train and coordinate assigned associates, manage breaks according to policy and regulations.
Communicate issues and improvement opportunities to store leadership.
Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.
Handle daily damages and returns according to established procedures.

Benefits

30% Associate Discount: Enjoy exclusive savings on our amazing products!
Wellbeing Time & Care.com Access: We support your personal well-being and provide resources for your family's care needs.
Generous Paid Time Off: Recharge and relax with Sick Time Pay, Vacation, and Holiday Pay - because your time off is just as important as your time on!
Comprehensive Health & Wellness: Rest easy with Dental, Vision, Life Insurance, Critical Illness, and Accident coverage, ensuring you and your loved ones are protected.
Flexible Spending Account (FSA): Take control of your healthcare and dependent care costs with pre-tax savings.
Accolade Care: Personalized healthcare support and navigation to help you make the most of your benefits.
Eligible for Referral Bonus: Help us find top talent and get rewarded for it!
Profit Sharing Bonus: Share in our success and see the direct impact of your hard work.
401K: Secure your financial future with our retirement savings plan.
OSJL Vacations & Various Discounts at Partner Companies: Unlock incredible travel opportunities and savings on a wide range of goods and services!
Tuition Reimbursement: We invest in your growth and development by supporting your continuing education (For Full Time Associates).
Short-Term Disability: Receive income protection if you're unable to work due to a temporary illness or injury (For Full Time Associates).