Retail Store Specialist - (Customer Service/Merchandising) - Full Time

External Ocean State Job Lot•Morrisville, VT

9d•$16 - $17•Onsite

About The Position

The Store Specialist role at OSJL plays a key role in creating a positive and engaging customer experience. This role handles customer service, processes complex point-of-sale transactions, and ensures the smooth operation and merchandising of assigned areas – all while adhering to Company policies and merchandising guidelines. The role also provides oversight of assigned associates and activities.

Requirements

Prior retail merchandising, customer service and/or cashier experience in other retail environments is preferred.
Basic math and reading skills, legible handwriting, and good verbal and written communication skills are required.
Full-time associates in this role must have availability to work as needed by the business including nights and weekends.
Must be 18 years of age or older.

Nice To Haves

Prior retail merchandising, customer service and/or cashier experience in other retail environments is preferred.

Responsibilities

Build lasting relationships by providing exceptional customer service through the T.R.E.A.T. model, fostering a welcoming environment.
Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions.
Promote Company-wide customer initiatives (donations, loyalty programs, promotions).
Maintain visually appealing displays, restock assigned areas, and merchandise new items according to Company guidelines.
Train and coordinate assigned associates, manage breaks according to policy and regulations.
Communicate issues and improvement opportunities to store leadership.
Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.
Handle daily damages and returns according to established procedures.

Benefits

30% Associate Discount
Wellbeing Time & Care.com Access
Generous Paid Time Off: Recharge and relax with Sick Time Pay, Vacation, and Holiday Pay
Comprehensive Health & Wellness: Rest easy with Medical, Dental, Vision, Life Insurance, Critical Illness, and Accident coverage
Flexible Spending Account (FSA)
Short-Term Disability
Accolade Care: Personalized healthcare support and navigation to help you make the most of your benefits.
Eligible for Referral Bonus
Tuition Reimbursement
Profit Sharing Bonus
401K
OSJL Vacations & Various Discounts at Partner Companies