Retail Store Operations Intern

Hy-Vee•Rochester, NY

43d

About The Position

An internship where individuals train with an assigned mentor at their assigned store to learn day to day functions on merchandising, cash accountability procedures and writing a schedule. Specific training location will be identified closer to the start date.

Requirements

Must be 18+
High School or equivalent experience.
Pursing a degree in an applicable field.
Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
Ability to do arithmetic calculations involving fractions, decimals, and percentages.
Possess the ability to interview to obtain basic information; guide people to provide basic direction; follow technical manuals and have increased contact with people.

Responsibilities

Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
Makes an effort to learn customers' names and to address them by name whenever possible.
Assists customers by: (examples include) escorting them to the products they're looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience.
Answers the telephone promptly and provides friendly, helpful service to customers who call.
Responsible for perpetuating the fundamental values of the Hy-Vee culture. This involves: honesty; integrity; friendliness, and caring for customers and employees; demonstrates sincerity, respect, and high levels of ethics and morals; dedicated to proving the best products and values; shares information; being fair in how customers, suppliers and employees are treated; demonstrates good manners; shows dignity; and is involved in helping the company improve and grow.
Assists management in determining specific pricing and blends for maximum profitability.
Assists with establishing location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability.
Assists in ensuring the store standards for customers service, employee relations, and overall departmental profitability are met.
Uses and understands the various hardware and software technology within the store.
Assists in forecasting and reviewing the store labor schedule with the store directors guidelines.
Assists with replenishing shelf product, designs and constructs displays.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and works expected number of hours.
Recommends additions, deletions and shelf allocation of merchandise to be sold in any department.
Assists in all areas of the store as needed.
Works with cash registers.
Performs other job-related duties and special projects as required.