Retail Store Manager

Goodwill of Western NY • Buffalo, NY

7d • $62,354 - $72,000

About The Position

Now Hiring: Store Manager Lead a team. Drive results. Change lives starting in your store. If you’re an experienced retail leader ready to own a business, grow high‑performing teams, and make a real impact in your community, this is your opportunity. As a Store Manager , you’ll take full ownership of store performance by balancing people leadership, operations, financial results, and mission impact. You’ll lead with purpose while developing talent and driving results in a fast‑paced retail environment. Why This Role Stands Out ✔ Full ownership of store performance and team leadership ✔ Meaningful, mission‑driven work that matters ✔ Strong partnership with senior retail leadership ✔ Competitive pay, bonus eligibility, and growth opportunity What You’ll Do As the Store Manager, you are the leader of your business. Own all aspects of store operations including production, sales, customer service, and team development Develop and execute daily, monthly, quarterly, and annual operating plans to achieve budget and performance goals Build, lead, and inspire a high‑performing team including Assistant Store Manager(s), Cashiers, Production Teams, and Donation Attendants Interview, hire, onboard, train, coach, and develop team members at all levels Oversee scheduling and staffing to support store volume, special events, and peak times Lead performance management including coaching, corrective action, performance improvement plans, and evaluations Monitor inventory and donation levels; partner with the warehouse to meet sales and production targets Partner with Human Resources, Safety, Loss Prevention, Finance, Marketing, and other support teams to meet business goals and ensure compliance Confirm daily sales reports, cash handling, deposits, and required reporting Resolve customer concerns while building long‑term, positive community relationships Ensure the store is clean, organized, welcoming, and visually appealing at all times Play a key role in driving company culture, change initiatives, and continuous improvement Who You Are You’re a confident, people‑first leader who knows how to run a business and build a team. A strong, visible leader who thrives in a fast‑paced retail environment Skilled at motivating, coaching, and holding others accountable Organized, detail‑oriented, and comfortable managing multiple priorities Calm under pressure with sound judgment and decision‑making skills Mission‑driven and energized by serving others and your community Aligned with our values: Own It Dare to Excel Be Bold Be Extraordinary We Win Together What You Bring 5+ years of retail management experience Bachelor’s or Associate’s degree in Business or related field preferred (or equivalent experience) Reliable vehicle and valid NYS driver’s license (local travel required) Strong verbal and written communication skills Proven ability to lead teams, manage performance, and drive results Proficiency with Microsoft Office or similar systems A passion for service, leadership, and continuous improvement Physical Requirements Ability to sit, stand, bend, reach, and walk for extended periods Perform repetitive tasks such as tagging and hanging merchandise Lift, push, pull, and carry up to 50 lbs. regularly Compensation & Incentives The salary range for this position is $62,354 to $72,000 and is based on experience and qualifications Performance‑based bonus eligibility Regular pay and benefit reviews to remain competitive Ongoing leadership development and advancement opportunities Career Path & Growth Opportunity We believe in promoting strong leaders from within. Typical Career Path: Store Manager Area Manager Director, Retail Operations You’ll gain experience in operations, people leadership, budgeting, and change management to prepare you for expanded leadership roles. Why You’ll Love It Here Purpose-driven work: Your store directly supports job training and employment programs in our local community Ownership: You run your business with support, not micromanagement Strong partnerships: Work closely with HR, Operations, and Senior Leadership Growth-focused culture: Leadership development is part of the job, not an afterthought Every day is different: Fast‑paced, hands‑on work that keeps you engaged Ready to lead with purpose? Apply today and help turn donations into opportunity while building a meaningful leadership career.

Requirements

• 5+ years of retail management experience
• Reliable vehicle and valid NYS driver’s license (local travel required)
• Strong verbal and written communication skills
• Proven ability to lead teams, manage performance, and drive results
• Proficiency with Microsoft Office or similar systems
• A passion for service, leadership, and continuous improvement
• Ability to sit, stand, bend, reach, and walk for extended periods
• Perform repetitive tasks such as tagging and hanging merchandise
• Lift, push, pull, and carry up to 50 lbs. regularly

Nice To Haves

• Bachelor’s or Associate’s degree in Business or related field preferred (or equivalent experience)

Responsibilities

• Own all aspects of store operations including production, sales, customer service, and team development
• Develop and execute daily, monthly, quarterly, and annual operating plans to achieve budget and performance goals
• Build, lead, and inspire a high‑performing team including Assistant Store Manager(s), Cashiers, Production Teams, and Donation Attendants
• Interview, hire, onboard, train, coach, and develop team members at all levels
• Oversee scheduling and staffing to support store volume, special events, and peak times
• Lead performance management including coaching, corrective action, performance improvement plans, and evaluations
• Monitor inventory and donation levels; partner with the warehouse to meet sales and production targets
• Partner with Human Resources, Safety, Loss Prevention, Finance, Marketing, and other support teams to meet business goals and ensure compliance
• Confirm daily sales reports, cash handling, deposits, and required reporting
• Resolve customer concerns while building long‑term, positive community relationships
• Ensure the store is clean, organized, welcoming, and visually appealing at all times
• Play a key role in driving company culture, change initiatives, and continuous improvement

Benefits

• Performance‑based bonus eligibility
• Regular pay and benefit reviews to remain competitive
• Ongoing leadership development and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 11-50 employees