O'Neill Retail Store Manager

La Jolla Group • Pismo Beach, CA

46d • Onsite

About The Position

The O’Neill Store Manager is a hands-on retail leader who drives sales
performance, delivers an exceptional customer experience, and brings the O’Neill
and La Jolla Retail brand to life in-store every day. This role is responsible
for leading and developing a high-performing team, executing brand and visual
standards, and ensuring smooth day-to-day store operations. As a leader, the
Store Manager works alongside their team on the sales floor, setting the pace
through example while balancing operational priorities, talent development, and
financial results. The Store Manager serves as a brand ambassador, creates an
inclusive and motivating work environment, and ensures compliance with company
policies and all applicable employment laws.

Requirements

• Knowledge of retail store operations, including sales, customer service, visual merchandising, cash handling, inventory control, and loss prevention
• Working knowledge of basic human resources practices such as hiring, training, coaching, performance management, and corrective action
• Strong leadership, communication, and interpersonal skills with the ability to motivate and develop a retail team
• Ability to deliver an exceptional customer experience and resolve customer concerns professionally
• Ability to analyze sales results, manage labor hours, and prioritize tasks to meet business goals
• Proficiency with point-of-sale systems and basic computer applications
• Ability to work hands-on on the sales floor for the majority of the shift and lead by example
• Ability to follow and enforce company policies, safety standards, and applicable employment laws
• Ability to work a full 40 hour week, with a flexible schedule, including nights, weekends, and holidays (open availability is required for Store Managers)
• Ability to meet the physical demands of the role, including standing, walking, bending, and lifting as required
• High school diploma or equivalent required
• 2–3 years of retail Store Manager experience required, with direct responsibility for sales performance, team leadership, and daily store operations

Nice To Haves

• Experience in a specialty retail or branded retail environment preferred
• Bachelor’s degree or coursework in business, retail management, or a related field may be considered, but is not required

Responsibilities

• Creates and take accountability for a consistently positive work environment that increase productivity, decreases unwanted turnover and enhances the customer experience
• Manage and supervise staff of sales associates, Assistant Manager(s) and Key holders.
• Provides and open door policy where employees are free to express their concerns and feelings without fear of retaliations or ill will
• Communicates performance goals and Brand Standard and hold all subordinate employees to the standard
• Recruits, interviews, and selects the best candidates for job openings with reflect the O’Neill Brand Standard
• Coaches and develops employees for current and future responsibilities, including store management
• Creates a learning environment in the store; implements company training programs including but not limited  to customer service, selling skills, product information, store operations,  M.O.D., and 5 minute meetings
• Allocates time for employee development depending on individual needs.
• Retains the right employee in the right jobs and removes employees who do not meet expectations in partnership with the District Manager / Area Manager.
• Prepares and administers performance reviews in a timely manner
• Prepares and administers employee discipline in a fair and consistent manner
• Ensures that the store is in compliance with all employment, State and Federal laws, including but not limited to wage and hour, human rights and equal employment opportunities
• Exemplifies Company values and behaviors consistently
• Ensures that personal appearance reflects the Action Sport Lifestyle and Attitude of the La Jolla Group Brands
• Seeks and acts on written and verbal feedback; seeks out learns new skills
• Maintains a healthy balance between work and personal life
• Displays professional written and verbal communications, when performing all business transactions, with customers, fellow employees or the corporate office staff
• Maintains open and positive relations with staff, peers, corporate office staff, and District Manager
• Efficiently plans tasks, manages execution to achieve financial goals/results within budget and on time by setting daily goals, analyzing monthly plans and managing labor hours
• Develops plans for accomplishing objectives and monitors progress.
• Ensures that all customers transactions are accurately processed and recorded
• Resolves any equipment malfunctions in a timely manner
• Ensures that all necessary store supplies are available as needed
• Ensures that the store protects company assets through promoting awareness of LP best practices including but not limited to employee bag checks, shoplifting controls (internal & external), perpetual counts, zone coverage, and silent witness hotline.
• Reports suspected or known theft to supervisor, District Manager / Area Manager or Silent Witness Hotline
• Maintains acceptable inventory shrinkage, not exceeding established goals
• Complies with daily cash handling and banking procedures
• Maintains the store security systems including security cameras, inventory control tags and burglar alarms.
• Ensures that all policies are followed specific to inventory control, including executing required annual physical inventories, paperwork flow, over/short logs, markdowns, timeliness of reporting, receipt of goods, merchandise transfers and all other related inventory matters
• Ensures proper execution of  visual presentation standards and promotional events set ups
• Ensures store is clean, organized and operational
• Complies with and ensures staff follows all daily, monthly, quarterly and year end filing requirements
• Adheres to and ensures all employees are working safely and following established safety best practices
• Ensures sales associates and management staff are friendly, knowledgeable about our products, and represent the La Jolla Group standards
• Ensures store exceeds customer expectation
• Improves customer experience in store through recognizing customer service successes, coaching to improve performance and empowering staff to appropriately use their best judgment in all customer service matters.
• Is personally available to all customers to communicate and identify their needs and address their questions and concerns
• Provides customer and merchandise feedback as needed or as requested
• Provides input and influence to convey product ideas from customer to Store Manager

Benefits

• Health, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Flexible Spending Account (FSA)
• Paid Time Off
• Enjoy additional perks and opportunities for growth within a collaborative, lifestyle-focused culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED