Retail Store Manager, Harvard Business School

Barnes & Noble Education, Inc. • Boston, MA

70d • Onsite

About The Position

Barnes & Noble College is seeking a customer-focused, sales-driven, leader to work as a Retail Store Manager in our Harvard Business School campus bookstore! The Store Manager will lead the store in the daily operation of our retail store. You will build and maintain positive relationships with the campus community, supervise employees and departments, work directly with employees, customers, and faculty, and deliver measurable results for the store and for your school. Driving sales, leadership, customer service, team building, and problem solving are essential skills that will be used on a daily basis.

Requirements

• 5+ years' supervisory experience in a retail setting preferred or a graduate of the Best Seller Program.
• Leadership experience to direct and develop a workforce of managers and sales associates.
• Strong interpersonal, communication, and problem solving skills to manage campus relationships and corporate initiatives while achieving customer sales and service goals.
• Familiarity with financial and customer service principles.
• Basic reading, writing and accounting skills required.
• Excellent customer service and communication skills needed.
• Ability to work a flexible schedule including evenings, weekends, and holidays.

Nice To Haves

• Bachelors in Business Administration or relevant field preferred.

Responsibilities

• As a Store Manager you are the store's leader and are accountable for all aspects of the store-- financial results, operations, merchandising, talent acquisition, customer service, and campus relations.
• You will build and maintain positive relationships with the campus community and your Corporate Office partners to create the finest and most profitable bookstore for the school campus community we serve.
• You will be a people manager and have direct involvement with training, directing, and counseling our team to create customer experiences that enhance bookstore loyalty and deliver measurable results for the store and for your school.
• A Store Manager must be knowledgeable of and a resource for all departments, model exceptional customer service, drive sales, and be a skillful problem solver.
• Execute developed business strategies and identify opportunities drive sales, increase customer satisfaction, and expand store traffic.
• Strong delegation, follow up, and management skills to maintain outstanding visual merchandising standards, ensure availability of merchandise, maintain appropriate inventories, and complete projects in a deadline driven industry.
• Ensure high levels of customer satisfaction and sales through effective scheduling, talent acquisition, training, and development of store team members.
• Ability to identify creative solutions, learn independently, embrace change, and act as a change agent.
• Analyze sales figures, interpret trends, and forecast future sales to manage all controllable costs and keep operations profitable.
• Ensure standards for quality, customer service, and health and safety are met by providing a safe and clean store environment and implementing loss prevention measures.

Benefits

• Get paid sooner! Daily Pay earned wage access is available to all store employees.
• Employee Discount
• Paid sick time (accrued based on time worked)
• Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period)
• Commuter Benefit

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Number of Employees: 5,001-10,000 employees