Retail Store Manager, Los Angeles

Cozey•Los Angeles, CA

About The Position

The mission of the Store Manager at Cozey As a Cozey Store Manager, you are responsible for the visual appeal and operational excellence of the store. This is a hands-on leadership role reporting to the Director of Marketing & Retail that blends people management, operational excellence, and customer experience. You will drive daily store performance, maintain world-class standards, and ensure that our physical retail experience aligns with Cozey’s brand values and business objectives.

Requirements

3–5+ years in a store leadership role with strong operational, team building, and customer service experience.
A builder and doer—you love making systems better, solving problems, and rolling up your sleeves to get it done.
Obsessed with organization, structure, and keeping operations humming.
Comfortable with data and dashboards—you use numbers to coach, plan, and improve.
A natural communicator and motivator, equally skilled at training, listening, and energizing a team.
Passionate about interior design, retail innovation, and hospitality.

Responsibilities

Oversee day-to-day operations, including scheduling, team coordination, floor set refreshes, and upkeep of store presentation.
Maintain accurate inventory and coordinate shipments for layout updates or transfers.
Manage store budget and expenses while keeping supplies and services (cleaning, maintenance) in check.
Establish and evolve simple, effective SOPs that keep everything moving intuitively.
Track and report daily sales and performance metrics to HQ, ensuring alignment and clarity.
Lead the team in delivering on Cozey’s sales targets by driving a customer-first mindset, effective floor coverage, and active selling strategies.
Analyze sales data regularly to identify opportunities, adjust tactics, and implement actionable strategies that support conversion and average transaction growth.
Ensure every customer interaction feels inviting, supportive, and tailored—whether it’s quick advice or a full consultation.
Train your team to master Cozey product knowledge and deliver on our easy possibilities promise.
Collect and share real-time customer and team feedback to help HQ continuously improve.
Recruit, onboard, and coach ambassadors to grow into confident, customer-first professionals.
Motivate daily, give constructive feedback, and guide team members through their learning.