Retail Store Manager

Goodwill of Western New York•City of Olean, NY

About The Position

Now Hiring: Store Manager Lead a team. Drive results. Change lives starting in your store. If you’re an experienced retail leader ready to own a business, grow high‑performing teams, and make a real impact in your community, this is your opportunity. As a Store Manager, you’ll take full ownership of store performance by balancing people leadership, operations, financial results, and mission impact. You’ll lead with purpose while developing talent and driving results in a fast‑paced retail environment. Why This Role Stands Out ✔ Full ownership of store performance and team leadership ✔ Meaningful, mission‑driven work that matters ✔ Strong partnership with senior retail leadership ✔ Competitive pay, bonus eligibility, and growth opportunity As the Store Manager, you are the leader of your business. You’re a confident, people‑first leader who knows how to run a business and build a team. Ready to lead with purpose? Apply today and help turn donations into opportunity while building a meaningful leadership career.

Requirements

5+ years of retail management experience
Bachelor’s or Associate’s degree in Business or related field preferred (or equivalent experience)
Reliable vehicle and valid NYS driver’s license (local travel required)
Strong verbal and written communication skills
Proven ability to lead teams, manage performance, and drive results
Proficiency with Microsoft Office or similar systems
A passion for service, leadership, and continuous improvement

Responsibilities

Own all aspects of store operations including production, sales, customer service, and team development
Develop and execute daily, monthly, quarterly, and annual operating plans to achieve budget and performance goals
Build, lead, and inspire a high‑performing team including Assistant Store Manager(s), Cashiers, Production Teams, and Donation Attendants
Interview, hire, onboard, train, coach, and develop team members at all levels
Oversee scheduling and staffing to support store volume, special events, and peak times
Lead performance management including coaching, corrective action, performance improvement plans, and evaluations
Monitor inventory and donation levels; partner with the warehouse to meet sales and production targets
Partner with Human Resources, Safety, Loss Prevention, Finance, Marketing, and other support teams to meet business goals and ensure compliance
Confirm daily sales reports, cash handling, deposits, and required reporting
Resolve customer concerns while building long‑term, positive community relationships
Ensure the store is clean, organized, welcoming, and visually appealing at all times
Play a key role in driving company culture, change initiatives, and continuous improvement

Benefits

Performance‑based bonus eligibility
Regular pay and benefit reviews to remain competitive
Ongoing leadership development and advancement opportunities
Purpose-driven work: Your store directly supports job training and employment programs in our local community
Ownership: You run your business with support, not micromanagement
Strong partnerships: Work closely with HR, Operations, and Senior Leadership
Growth-focused culture: Leadership development is part of the job, not an afterthought
Every day is different: Fast‑paced, hands‑on work that keeps you engaged

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