Retail Store Manager - Merrell

Wolverine Worldwide•West Palm Beach, FL

20h•Onsite

About The Position

Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories with an established global footprint spanning approximately 200 countries and territories. The company is dedicated to advancing a portfolio of brands including Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Merrell, Saucony, Sweaty Betty, and Wolverine. Wolverine Worldwide's mission is to empower, engage, and inspire consumers. Store Managers are described as incredible, inspiring, and innovative retail leaders with a true love for sales and product. They are committed to achieving the best for both the brand and its people, bringing company values to life daily. The company is seeking highly motivated and enthusiastic leaders who are driven by delivering results and achieving targets. A key aspect of the role involves recruiting, hiring, and developing a cohesive team of highly motivated and engaged individuals, alongside maintaining an exceptional selling culture where customer service is at the heart of everything they do.

Requirements

Experience in a management role, at your best in a fast-paced and client-focused retail environment
Commercial approach, with a proven sales background and previous experience setting and delivering store KPIs
Flexible and adaptable, you are comfortable working in a fast-paced environment
Flexible schedule and availability to work mornings, evenings, weekends and holidays
Passion for our brands and brand lifestyles
Ability to work under pressure and manage multiple tasks at once
Proficient in POS systems
Budget management experience, including payroll, expenses etc.
Exceptional customer service and team management skills including a proven track record of developing others
Interest in and awareness of market trends in the retail industry
High School diploma or equivalent

Responsibilities

Be a role model, motivating and engaging your team to bring to life the brand values everyday, always promoting an inclusive and positive working atmosphere which is underpinned with celebrating success.
Ownership of all sales and profit results, driving cost management of all aspects outlined on the P&L reporting, inclusive of payroll managements, sales & KPIS.
Deliver outstanding service to all customers, demonstrating role model behaviours for all the team.
Always communicate efficiently, both on the floor and behind the scenes.
Develop and maintain relationships across the business, with your customers and with community partners.
Focus on fostering a supportive, productive and inclusive environment that promotes teamwork and accountability.
Consistently ensure policies, operational standards and procedures are communicated, understood & implemented, inclusive of anything security, people, health & safety and stock management focused.
Identify innovative and creative methods to consistently go above and beyond when it comes to boosting customer loyalty and driving the brand locally within the community.
Focus on fostering a supportive, productive and inclusive environment, always putting your team first.
Partner with the wider business to ensure prompt placement of stock and take responsibility for the smooth running of your store overall.
Responsible for all change management in store, and responsible for engaging your team to adhere to new ways of working within the brand.
Creating amazing experiences for our customers through offering authentic customer service that will leave a lasting impression.