Retail Store Manager

POP MART Americas Inc. • Pleasanton, CA

5d • Onsite

About The Position

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry, centered around IP. It has built a comprehensive platform for creative incubation and IP operation, empowering global creators and delivering exciting products, services, and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono, and launching art toys and derivative products. As of the end of 2024, POP MART operates over 500 physical stores and more than 2,300 Robo Shops across 30+ countries and regions, reaching audiences in over 90 countries through e-commerce. POP MART is seeking a Store Manager to lead store performance, team development, and operational excellence as the company expands across the United States. This role involves owning the end-to-end store business, including sales performance, customer experience, operations execution, and people leadership, ensuring alignment with POP MART’s brand standards, global retail strategy, and company culture. The Store Manager serves as a stakeholder of the store’s four-wall performance and acts as the critical link between people, product, profit, and performance.

Requirements

• 2–3+ years of retail leadership experience (Store Manager or equivalent leadership role preferred)
• Strong organizational, planning, and analytical skills.
• Ability to adapt quickly in a fast-paced environment and implement new operational standards.
• Strong communication and problem-solving skills.
• Comfort working in a dynamic, evolving retail environment.

Nice To Haves

• An interest in designer toys, collectibles, and trend culture is strongly preferred.

Responsibilities

• Own total store performance, including sales targets, KPIs, and profitability.
• Monitor and analyze business trends, product performance, and customer demand to drive commercial decisions.
• Execute product launches, merchandising strategies, and marketing initiatives to maximize sell-through.
• Maintain strong communication with Area Manager and cross-functional partners regarding store performance, risks, and opportunities.
• Maintain loss prevention standards and implement shrink-reduction strategies.
• Support RoboShop operations and coordination with business partners when applicable.
• Champion a customer-first culture utilizing Popmart's selling framework to consistently deliver brand appropriate service standards.
• Resolve customer issues in a timely and professional manner.
• Maintain store presentation standards aligned with POP MART brand storytelling.
• Lead, coach, and develop supervisors and associates to achieve performance goals.
• Own store talent planning and recruiting efforts, including building candidate pipelines, interviewing, hiring, and onboarding team members to ensure the store is staffed to support business needs and growth.
• Build a strong talent pipeline through coaching, development planning, and succession planning.
• Deliver consistent performance feedback and recognition.
• Ensure completion of onboarding, compliance training, and job-skills training.

Benefits

• Market-competitive packages: we provide 401k, health insurance, PTO leave, paid sick leave, and family leave, etc.
• Opportunities to learn and lead: we provide on-the-job training to ensure employees are equipped with the most up-to-date skill sets and knowledge
• Career development: we work with you to advance your career through short-term assignments, and new experiences, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 251-500 employees