T-Mobile - Retail Store Manager - Troy, MI

United Wireless • Troy, MI

1d

About The Position

As a Retail Store Manager, you lead by example, inspire your team to go all in, and empower them to excel in connecting customers to their world. You are responsible for overseeing all aspects of store operations, including hiring, scheduling, training, marketing, asset protection, and team leadership. With a strong understanding of the retail environment, you ensure the store runs smoothly and efficiently while delivering exceptional customer experience. In this role, you serve as the primary point of contact for all store employees, fostering a motivated and high-performing team. Your leadership is key to driving success and achieving store goals. Key Responsibilities: As a key leader, you drive team performance, customer satisfaction, and store success. You provide feedback to employees, assist with customer concerns, and ensure a positive experience aligned with our brand. You oversee staffing, scheduling, marketing, and loss prevention while supporting operational excellence through sales and inventory management. You hire passionate individuals, mentor your team, and stay current on products and leadership practices. By creating an inclusive environment, focusing on performance management, and recognizing achievements, you ensure the store meets success metrics-all while upholding United Wireless policies and procedures. About United Wireless: At United Wireless, we are more than just a retailer-we are a family. Headquartered in Farmington Hills, Michigan and Established in 2007, we have grown to over 125 locations in 13 states, making us one of the fastest-growing wireless retailers in the nation. Our success is built on a commitment to excellence, opportunity, and a culture that feels like home. Our core value, #BeTheBestU, is at the heart of everything we do. It drives us to empower our team members to reach their fullest potential, both personally and professionally. As an equal-opportunity employer, we foster an inclusive culture where everyone can grow and succeed. United Wireless is on a mission to continue expanding while maintaining the strong, supportive culture that sets us apart. If you're looking for a company that values teamwork, growth, and innovation, United Wireless is the place for you!

Requirements

• Applicants must be at least 18 years old
• Authorized to work in the United States
• High school diploma, GED, or equivalent
• Reliable transportation
• Flexible schedule
• 1-3 years of experience in retail sales and sales management, including leadership roles within a retail environment
• Ability to stand for long periods
• Perform physical tasks as needed

Responsibilities

• Drive team performance
• Drive customer satisfaction
• Drive store success
• Provide feedback to employees
• Assist with customer concerns
• Ensure a positive experience aligned with our brand
• Oversee staffing
• Oversee scheduling
• Oversee marketing
• Oversee loss prevention
• Support operational excellence through sales and inventory management
• Hire passionate individuals
• Mentor your team
• Stay current on products and leadership practices
• Create an inclusive environment
• Focus on performance management
• Recognize achievements
• Ensure the store meets success metrics
• Uphold United Wireless policies and procedures

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Long-term disability coverage
• Short-term disability coverage
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees