Retail Store Manager

Goodwill of Central and Northern Arizona•Show Low, AZ

1d•Onsite

About The Position

This position drives retail business operations at a Retail Store location for Goodwill of Central and Northern Arizona (GCNA) in Arizona and Maryland, with the goal of funding the Goodwill mission of ending unemployment. The manager is responsible for the entire store production and directly leads Assistant Store Manager(s), Production Team, and Donation Attendants. Key responsibilities include people leadership, store operations, financial management, inventory control, donation processing, customer service, and the training and development of Team Members. The role involves developing and executing retail operations plans to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production, as well as coordinating with the Retail District Manager for strategic donation plans. The manager monitors product levels, manages payroll and operating costs, ensures excellent customer service, maintains store cleanliness, and promotes the Goodwill mission within the community. They also ensure Team Members are well-trained, operate per company standards, and effectively process and display products. The role requires partnering with other store locations to maximize area performance and collaborating with support areas like Asset Protection, Human Resources, Safety, and Finance. The manager is responsible for building a high-performing team, including performance management, staffing, compensation, and development, and plays a critical role in driving company culture change efforts. Regular and consistent in-person attendance is required, and the manager must have reliable transportation for daily tasks and potential transfers to other stores.

Requirements

High School Diploma or equivalent
Two years’ work experience in Retail Management, preferably thrift
One-year customer service experience
Proficient in Microsoft Office Suite
Valid drivers’ license and clean MVR
Ability to pass a background check and drug screen, where applicable for position
Ability to speak and read English proficiently

Responsibilities

Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
Coordinates with Retail District Manager to develop and implement strategic plans to help drive donations.
Monitors product levels (floor work, as-is, recycle, trash, seasonal back stock) daily to achieve bottom line sales budget against targets.
Ensures payroll costs and operating costs are managed to budget.
Ensures Team Members deliver excellent customer service to donors and customers.
Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
Partners with community businesses and organizations to promote Goodwill mission.
Serves as a Goodwill ambassador to the community.
Ensures that all Team Members are well-trained and fulfill their duties and responsibilities.
Ensures that Donation Attendants demonstrate excellent customer service in receiving donations and that those donations are sorted and prepared for processing.
Ensures that Production Team processes, prices, and displays product per company standards and to achieve store goals.
Under direction of the Retail District Manager, partners with other store locations to allocate donations, Team Members, and leadership to maximize area performance.
Ensures that Team Members are operating per company standards and procedures.
Must have reliable transportation in order to perform daily tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes.
Transfers to different stores at any given time due to business needs.
Partners with support areas (Asset Protection, Human Resources, Safety, Finance, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations.
Builds a high-performing team.
Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
Ensures that the Assistant Store Manager effectively manages performance of Retail Store Associates.
Maintains regular and consistent in-person attendance.
Plays critical role in driving company culture change efforts and change management processes.
Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
Performs other related duties, as assigned.