Retail Store Manager

Carolina West Wireless, Inc. • Boone, NC

13d

About The Position

Assume direct responsibility for all day-to-day store operations.

Requirements

• High school diploma/GED required
• Associates Degree in Business, Marketing or related discipline or equivalent experience required
• Minimum of 2 years proven retail supervisory experience (interactive sales process, commissioned sales)
• Minimum of 2 years experience in selecting, managing and developing employees (proven leadership skills)
• Typing, oral and written communication abilities, people skills
• Ability to maintain confidentiality
• Computer skills required including Excel, Word, PowerPoint, Outlook and Internet
• Bending, stooping, lifting, sitting, standing
• Use of computer/keyboard and general office equipment
• Ability to lift and carry up to 25 pounds

Nice To Haves

• Bachelor’s Degree in Business, Marketing or related discipline or equivalent experience preferred
• Minimum of 5 years proven retail sales management experience
• Minimum of 3 years previous experience with back office systems (billing, call center, etc)
• Minimum of 3 years experience managing retail operations for wireless telecom provider

Responsibilities

• Management of store level responsibilities including recruiting, selecting, employee development training, employee relations, performance management.
• Prepare sales projections, management reports and retail store correspondence.
• Effectively manage store employee schedules while minimizing overtime and temp expenses.
• Develop store sales strategies and facilitate tactical implementation.
• Assist customers, handle customer escalations and promote a positive customer experience.
• Responsible for merchandising/promotional activities and to maintain store appearance and merchandising to company standards.
• Achieve desired store performance and appearance audit results.
• Responsible for inventory management, cash handling, reconciliations and deposits.
• Assist in the establishment of certain budget metrics and operate store within approved budget.
• Exhibit solid understanding of financial/business metrics and reports. Analyze business operations and trends. Develop and execute plans to correct improvement areas.
• Ensure adherence to Company policies and procedures.
• Demonstrate technical competence for products and services sold.
• Engage in community activities and business development that support business goals.
• Assist in special projects or other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree