Retail Store Manager - Thrift

GOODWILL IND OF THE CHESAPEAKE INC • Elkton, MD

2d • $56,197 - $62,720

About The Position

Goodwill Industries of the Chesapeake is seeking an experienced Retail Store Manager to lead operations of a high‑volume Band 3 store with annual sales between $1.0M and $1.49M.

This role is responsible for full store performance, team leadership, production execution, and community impact while advancing Goodwill’s mission.

Requirements

• High school diploma or equivalent required
• Three years of retail or related management experience at the Store Manager level or higher
• Valid driver’s license, vehicle insurance, and access to a personal vehicle
• Retail leadership in high‑volume environments
• Financial acumen (sales, margins, expense control)
• Strong merchandising and marketing skills
• Conflict resolution and sound judgment
• Ability to lead diverse teams and communicate effectively
• Working knowledge of Microsoft Word, Excel, and basic internet tools
• Lift up to 50 lbs (frequent lifting up to 25 lbs)
• Stand, walk, bend, reach, and use hands throughout shift
• Up to 25% travel related to banking, operational needs, meetings, or special assignments
• Access to a personal vehicle required
• Weekend availability (Saturday and Sunday) required
• Reliable transportation required for scheduled shifts

Nice To Haves

• Goodwill retail management experience may substitute
• Advanced education may substitute for experience

Responsibilities

• Lead daily operations of a high‑volume retail store
• Achieve budgeted sales, production, and expense control goals
• Oversee donation processing for resale and salvage
• Ensure timely production flow to the sales floor
• Maintain pricing, grading, and quality standards
• Partner with Recycling Center and Retail Operations teams
• Execute merchandising standards, colorization, and seasonal displays
• Handle cash reconciliation, deposits, and required reporting
• Investigate and address security, safety, and risk concerns
• Communicate regularly with Regional Director regarding store performance
• Hire, train, coach, and manage a team of 12–25 employees
• Conduct performance management, discipline, and terminations in partnership with HR
• Build schedules and assign coverage to maximize efficiency
• Process and approve payroll accurately and timely
• Conduct monthly staff meetings and promote engagement
• Foster a culture of accountability, customer service, and mission alignment

Benefits

• competitive compensation
• leadership autonomy
• the opportunity to manage a mission‑driven business that directly supports workforce development and community programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 101-250 employees