Retail Store Leader

Asurion•Wauwatosa, WI

15d•$23

About The Position

Our Store Leaders are vital stakeholders in our business. They are the face of the Asurion store network and drivers of our growth trajectory. At uBreakiFix by Asurion, we are the go-to destination for tech help, offering solutions for everything from cell phones to laptops. As a Store Leader, you will be a key driver of our growth and success. Starting Pay: $22.50 per hour + uncapped commission + profit sharing Average monthly incentive potential: $914, with unlimited earning potential! Asurion is the world’s leading tech care company, providing insurance, repair, replacement, and support for devices, appliances, and connections. With over 700 stores and 300 million customers, we are committed to delivering seamless tech solutions. Use this site to view the status of applications you’ve submitted and to take action on important tasks related to those applications. Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help nearly 300 million customers worldwide. The Asurion Way informs our values as colleagues and emphasizes that how we work matters just as much as the work itself. Here’s how we practice the Asurion Way: Customer First We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen. One Team We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints. Divine Discontent We're not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services. Act with Integrity We take ownership and pride in the work we do. We build trust-based relationships and do what's right-even when no one is looking. Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.

Requirements

High School Diploma or equivalent (GED)
1+ years of leadership experience, including coaching and training
2+ years of customer service experience
Proficiency in Microsoft Office, especially Excel
Strong communication, organizational, and problem-solving skills
Flexibility to work weekends, holidays, and varying shifts
Motivation to meet and exceed performance goals

Responsibilities

Leading your team to achieve store goals in repair volume, sales, speed, and profit.
Coaching and motivating your team to meet performance targets and deliver exceptional customer service.
Ensuring a positive customer experience by solving problems and empowering your team to do the same.
Maintaining store operations, including inventory management, a clean store environment, and adhering to Asurion’s values.
Inspire, develop, and coach team members to achieve their full potential.
Conduct performance reviews and provide feedback.
Guide your team in delivering excellent service, solving problems, and offering tailored tech solutions.
Lead by example to address customer issues and help your team work through challenges.
Oversee repair quality, maintain inventory, and ensure a clean, welcoming space for customers and employees.
Support all roles in the store, from device repair to customer service.