Retail Store Leader

EG Professional•Lexington, KY

About The Position

The Retail Store Leader is responsible for creating a positive, high-performance environment for both employees and customers. This role focuses on achieving operational excellence, driving results, and fostering team engagement while maintaining confidentiality and adherence to company standards.

Requirements

Demonstrated success in a retail leadership or equivalent supervisory role.
Strong communication, organization, and problem-solving skills.
Ability to lift up to 50 pounds, stand for long periods, and perform tasks requiring bending, kneeling, and climbing.
Proficiency with point-of-sale and standard retail technology systems.
Flexible schedule with availability for evenings, weekends, and holidays as needed.
Reliable, consistent attendance and professional conduct required.

Responsibilities

Deliver exceptional customer service by ensuring every interaction reflects professionalism, courtesy, and helpfulness.
Oversee staffing activities including recruiting, onboarding, training, performance management, and offboarding.
Coach and develop team members through regular feedback, training programs, and performance discussions.
Communicate effectively with the team through meetings, huddles, and one-on-one check-ins.
Monitor and achieve performance goals related to: Sales and service outcomes Labor efficiency and scheduling Inventory accuracy and shrink reduction Expense control and operational compliance Customer satisfaction and engagement metrics Team development and retention
Maintain thorough knowledge of products, promotions, and company programs.
Ensure compliance with all policies, safety standards, and operational procedures.
Address and resolve performance concerns promptly and professionally.
Participate in ongoing training and development to enhance leadership and operational skills.
Perform additional duties as required by leadership.