Shift Manager

EZCORP • Aurora, CO

1d • Onsite

About The Position

EZCORP, including brands like EZPAWN and Value Pawn, is a leading provider of pawn loans in the United States and Latin America. The company is passionate about customer service and its Team Members, offering development and career paths in a fun and fast-paced environment. This role is for a full-time Retail Shift Manager (Lead Pawn Broker) who will provide outstanding customer service, build solid relationships with customers, and promote sales. It's an opportunity for career growth in a retail setting, allowing the individual to connect with the community and make a positive difference while leading and influencing other Team Members through coaching and hands-on involvement. The Shift Manager is responsible for fostering a friendly, courteous, and respectful environment that distinguishes EZPAWN from competitors. EZCORP offers competitive pay, generous bonus potential, and comprehensive benefits, emphasizing a career path with structured training programs, including a 5-week paid training program leading to a raise and transition to Lead Pawnbroker, and a 12-week Store Manager in Training program.

Requirements

• Possess an engaging personality
• Solid leadership
• Strong negotiation talents
• Ability to read and manage customer needs
• Highly organized and detail-oriented
• Excellent judgment
• Strong time-management and prioritization skills
• Excellent communication and interpersonal skills
• Ability to build solid ongoing customer relationships
• High school diploma or GED
• Minimum 1 years of supervisory, key holder, or team/shift lead experience
• Able to pass a criminal background check and drug test
• Valid driver’s license and auto insurance
• Adhere to all Company policies, procedures, and regulations

Nice To Haves

• Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics
• Sales background
• Bilingual

Responsibilities

• Provide outstanding customer service and build solid relationships with customers
• Promote sales and make deals for a wide variety of pawn items
• Lead and influence Team Members through coaching and hands-on involvement
• Provide a friendly, courteous, and respectful environment
• Process loans and extensions
• Come to jointly satisfactory terms regarding items to be pawned
• Perform opening and closing store procedures
• Supervise and coach store Team Members

Benefits

• Free Health Insurance (No cost for TM only medical insurance when selecting BlueCross BlueShield EPO Plan)
• Competitive Wages
• Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance
• Generous Paid Time Off
• Holiday Pay
• 401(k) with Company Match
• Store Discount
• Development and career paths
• Structured leadership training programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees