Retail Service Representative I

Andersen Corporation • Greensboro, NC

21h

About The Position

At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live. Our portfolio of brands
Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ
is crafted to serve customers across the new residential, home improvement and light commercial building sector. Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality. Renewal by Andersen is looking for a Retail Service Representative to join our Central North Carolina region team! The Retail Service Representative will focus on providing customer service for delivery partners and customers.

Requirements

• High school diploma or equivalent plus 1-3 years' work experience to include order processing work
• Demonstrated word processing, spreadsheet and general computer skills
• Strong phone etiquette & verbal skills to facilitate problem resolution
• Intermediate writing skills
• Able to determine customer needs and assist in resolving issues for assigned area.
• Knowledge of products/services
• Persuasiveness
• Time management
• Results orientation

Responsibilities

• Processes complex orders/requests, with 100% accuracy from intake to filing.
• Ensures customer management system is updated appropriately.
• Clarifies, diagnoses, and resolves customer order issues.
• Creates packets or other materials as required for sales fulfillment process.
• Prepares customer correspondence.
• Identifies and implements ways to improve overall level of service.
• Communicates order fulfillment process information to internal delivery partners and provides customer/delivery partner feedback.
• Administers programs, e.g. customer referral program.
• May train others in office and customer service processes.
• May create purchase orders, process payments or process receipts.

Benefits

• 401 (k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing
• Medical, Dental and Vision Coverage
• Flexible Spending Accounts (FSAs), Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Life Insurance
• Paid Time Off & Paid Holidays
• Paid Maternity Leave & Paid Parental Leave
• Career Growth Planning & Nationwide Career Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees