Retail Service Operations Team Lead- Winston Salem NC, Triad Area
About The Position
The Retail Service Operations Team Leader is responsible for the oversight of service and operations for ~10 branches within a defined market area, mentoring a team to execute service and operational objectives within Huntington’s moderate to low-risk appetite. Duties & Responsibilities: Motivates and coaches all branch colleagues in the areas of service and operations onsite at assigned branches. Promotes Huntington’s Welcome Culture through actions and coaching. Conducts branch visits to complete required audits, observations, and inspections. Participates in branch huddles to review operations procedures and opportunities. Performs risk management activities including the review, research, follow-up and coaching on operational and service reporting for assigned branches. Escalate issues to appropriate level immediately upon identification. Adheres to all operational, security, risk and regulatory related policies and procedures. Responsible for regular communication/feedback to the Regional Service Operations Manager (RSOM) and District Manager(s) regarding service and operations performance for assigned branches, including conducting monthly District Manager 1-1s. Provides support for branch incident response, including robbery response and manual processing. Adheres to all operational, security, risk and regulatory related policies and procedures. Demonstrates acumen in banking, transaction processing, cash handling, customer service, operations, systems, technology, and communication. Maintains knowledge of all branch related services, technology, and procedures along with completing all required training. Participates in a branch consolidations, openings/closings, relocations, and merger/ acquisition activities as assigned. Perform other duties as assigned.
Requirements
- High School Diploma or GED
- 3 years of retail service with operational experience
- Travel required within assigned market area.
Nice To Haves
- 3 years of experience leading or influencing a team
- Branch banking experience with operational focus
- Prior experience managing a team
- Comfort with technology
- Experience with MS Office applications
- Excellent communication skills, both written and verbal
- Demonstrated problem-solving ability
- Detail-oriented and thorough
Responsibilities
- Motivates and coaches all branch colleagues in the areas of service and operations onsite at assigned branches.
- Promotes Huntington’s Welcome Culture through actions and coaching.
- Conducts branch visits to complete required audits, observations, and inspections.
- Participates in branch huddles to review operations procedures and opportunities.
- Performs risk management activities including the review, research, follow-up and coaching on operational and service reporting for assigned branches.
- Responsible for regular communication/feedback to the Regional Service Operations Manager (RSOM) and District Manager(s) regarding service and operations performance for assigned branches, including conducting monthly District Manager 1-1s.
- Provides support for branch incident response, including robbery response and manual processing.
- Maintains knowledge of all branch related services, technology, and procedures along with completing all required training.
- Participates in a branch consolidations, openings/closings, relocations, and merger/ acquisition activities as assigned.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
