Retail Sales Leader - Naples/Port Charlotte, FL

AAA-The Auto Club Group • Naples, FL

2d • $105,186 - $163,634 • Onsite

About The Position

The Auto Club Group is seeking a prospective Retail Sales Leader who can drive the achievement of sales, revenue and service goals across all ACG product lines within the Captive Agent channel in the assigned geography Responsible for annual performance and successful operations of assigned captive channel locations to include the attainment of agency, product, membership, operational and customer satisfaction objectives Develop and implement annual sales and captive channel operation strategies and initiatives Assist leadership in the development and implementation of medium-term sales strategies focused on increasing market penetration, maintaining competitive edge and exceeding revenue expectations Execute business plans designed to grow, protect and diversify relationships with current and potential customers Participate in and/or support corporate-wide initiatives Oversight of operational activities, location facilities and personnel within assigned locations to include applying proven business techniques for budgetary management, process workflow improvements, managing multiple complexities and quality control procedures Building effective teams by meeting assigned agent and staff recruitment and retention expectations to include workforce management structures/resource allocation Working with the appropriate centralized units to recruit, onboard, performance manage and adequately support sales and service personnel Instilling and maintaining a culture that increases trust and encourages front-line employees to make decisions that are in the best interest of ACG and its customers/members Developing and aligning plans to manage multiple complex competing interests Motivating sales agents and staff to achieve high levels of performance, meet goals and contribute to the overall growth of ACG and the AAA brand Monitoring the competitive landscape in order to forecast growth opportunities and/or challenges and identify innovative means to address issues Ensuring key messages and rationale are effectively communicated in all directions and the escalation of issues which cannot be solved locally Collaborating with peers to guarantee the utilization of uniform, highly-efficient processes across the corporate footprint Cultivating positive business and community relationships and networks within assigned geography, state and across the corporate footprint Maintaining compliance with all sales, lines of business, corporate, Human Resources, local and government policies and regulations What it’s like to work for The Auto Club Group: Serve our members by making their satisfaction our highest priority Do what’s right by sustaining an open, honest and ethical work environment Lead in everything we do by offering best-in-class products, benefits and services ACG values our employees by seeking the best talent, rewarding high performance and holding ourselves accountable

Requirements

• Valid driver’s license – with satisfactory MVR
• Currently hold or able to attain and maintain appropriate State Property & Casualty Insurance licenses within timeframe designated by ACG leadership
• May be required to attain appropriate State Life Insurance Sales licenses within timeframe designated by ACG leadership
• Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products
• High School Diploma or equivalent
• Three years of experience in managing agents/staff, consulting/leading agents or assisting in the management/leadership of agents within one or multiple sales distribution channels
• Experience in managing/leading agents/staff to include some or all of the following: Successful development of local insurance sales markets Determining and assigning sales, revenue, customer satisfaction, agent retention and operational goals for agents at multiple locations within assigned geography Proven track record of developing, implementing and monitoring annual sales and operational strategies necessary to exceed assigned annual goals (P&L targets, revenue, customer satisfaction and sales goals and performance objectives) Demonstrating effective issue identification and resolution techniques Managing operations, annual budgets and expenses to include implementing successful workforce management structures/resource allocation (Captive Agent Channel only) Leadership experience to include performance managing, leading, coaching/ mentoring resolving issues associated with assigned personnel/agents Motivating and enabling employees and sales agents to successfully meet objectives and goals Handling customer appeasements and ensuring high levels of customer satisfaction
• Experience in assisting leadership with agent/staff development and oversight to include some or all of the following: Assisting management in the determination of sales, revenue, customer satisfaction, agent retention and operational goals for agents Proven track record of assisting management in the development, implementation and maintenance of annual sales and operational strategies necessary to meet/exceed assigned annual goals (P&L targets, revenue, customer satisfaction and sales goals and performance objectives) Analyzing local geographies and/or sales markets to identify opportunities for growth and advancement Coaching, mentoring and developing assigned sales force Assisting in the oversight of operations at retail sales locations
• Knowledge of: Employee captive agents insurance sales channel operations Insurance and financial products, services and regulations Sales techniques and delivery systems Business drivers, marketing concepts, managing P&L, operational processes (i.e., in-bound/out-bound call strategy) and compensation plan design
• Techniques used to: Influence and persuade others Select, develop and coach captive and non-captive sales agents Motivate and reward a successful sales team
• This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility.
• Travel required with exposure to road hazards and temperature extremes, including some overnight travel
• Willingness to work irregular hours
• Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
• Regular and reliable attendance is essential for the function of this job.

Responsibilities

• Drive the achievement of sales, revenue and service goals across all ACG product lines within the Captive Agent channel in the assigned geography
• Responsible for annual performance and successful operations of assigned captive channel locations to include the attainment of agency, product, membership, operational and customer satisfaction objectives
• Develop and implement annual sales and captive channel operation strategies and initiatives
• Assist leadership in the development and implementation of medium-term sales strategies focused on increasing market penetration, maintaining competitive edge and exceeding revenue expectations
• Execute business plans designed to grow, protect and diversify relationships with current and potential customers
• Participate in and/or support corporate-wide initiatives
• Oversight of operational activities, location facilities and personnel within assigned locations to include applying proven business techniques for budgetary management, process workflow improvements, managing multiple complexities and quality control procedures
• Building effective teams by meeting assigned agent and staff recruitment and retention expectations to include workforce management structures/resource allocation
• Working with the appropriate centralized units to recruit, onboard, performance manage and adequately support sales and service personnel
• Instilling and maintaining a culture that increases trust and encourages front-line employees to make decisions that are in the best interest of ACG and its customers/members
• Developing and aligning plans to manage multiple complex competing interests
• Motivating sales agents and staff to achieve high levels of performance, meet goals and contribute to the overall growth of ACG and the AAA brand
• Monitoring the competitive landscape in order to forecast growth opportunities and/or challenges and identify innovative means to address issues
• Ensuring key messages and rationale are effectively communicated in all directions and the escalation of issues which cannot be solved locally
• Collaborating with peers to guarantee the utilization of uniform, highly-efficient processes across the corporate footprint
• Cultivating positive business and community relationships and networks within assigned geography, state and across the corporate footprint
• Maintaining compliance with all sales, lines of business, corporate, Human Resources, local and government policies and regulations

Benefits

• Medical, dental and vision benefits
• 401k Match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities
• AAA Membership Discounts, perks, and rewards and much more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees