Retail Sales Cashier

DOCOMO PACIFIC INC

2d • Onsite

About The Position

Join Our Team as a Retail Sales Cashier! At DOCOMO PACIFIC, we believe in connection, bringing people, innovation, and opportunity together to shape a brighter future for our island communities. Rooted in the values of excellence, respect, trust, and teamwork, we are powered by the spirit of Ina’fa’maolek, working together for the greater good. The Retail Sales Cashier plays a key role in delivering an exceptional in-store customer experience. You’ll be the friendly face customers see when they walk into our retail locations—welcoming them, answering questions, processing payments, and helping them find the right mobile devices, accessories, and services that keep them connected to the moments that matter.

Requirements

• A spirited, positive personality with a passion for helping others.
• Strong communication skills both verbal and written with genuine empathy and professionalism.
• The ability to stay calm, confident, and solution-driven under pressure.
• Basic computer and data-entry skills, with comfort navigating multiple systems at once.
• Flexibility to work evenings, weekends, and holidays when needed because connection never stops.
• High school diploma or GED required.
• Basic math skills and cash-handling experience.
• Strong attention to detail and time management.
• Ability to stand for extended periods and occasionally lift up to 25–50 lbs.
• Professional, friendly, and solution-focused approach to customer interactions.

Nice To Haves

• Previous experience in customer service or call center environments (telecom experience a plus!).
• Bilingual or multilingual skills are a big plus (Chamorro, Carolinian, Chuukese, Tagalog, or Japanese).
• Multilingual abilities (Chamorro, Carolinian, Chuukese, Tagalog, or Japanese) are a plus.
• One (1) year of customer service or retail sales experience preferred.

Responsibilities

• Greet customers and create a welcoming, professional, and positive store environment.
• Assist customers with purchasing devices, accessories, and service plans that best fit their needs.
• Operate our point-of-sale (POS) and billing systems to process transactions accurately and efficiently.
• Handle cash, credit, debit, gift certificates, refunds, exchanges, and account updates with accuracy and care.
• Maintain store cleanliness and ensure products are well-stocked, neatly displayed, and visually appealing.
• Support customers with Self-Care setup and explain product features or promotions in a clear, helpful way.
• Work collaboratively with your team to meet sales goals and deliver excellent customer experiences.
• Participate in team meetings, training sessions, and occasional rotation to different store locations as needed.
• Support all retail locations when needed because we’re One Team!

Benefits

• Career Growth: Start here and move up. Docomo Pacific invests in your training and development.
• Community Impact: Every outreach strengthens our island communities.
• Team Culture: You’re never alone and we’ve got each other’s backs with the spirit of Ina’fa’maolek (working together for the greater good).
• Benefits & Perks: Competitive pay, health coverage, paid time off, and more.
• Pride & Purpose: Be part of Guam and CNMI’s most trusted telecom provider, delivering “Tomorrow’s Islands, Today.”

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees