Retail Sales Accountability Officer

First Financial Bank NA • Clarksville, TN

26d • Onsite

About The Position

At First Financial Bank, we’re committed to a culture of growth, accountability, and exceptional client experience. As the Retail Sales Accountability Officer, you’ll serve as a champion for our brand promise — helping retail teams deepen relationships with customers through meaningful, strategic conversations. Your work will directly support sustainable growth by empowering associates to identify mutually beneficial opportunities, deliver tailored solutions, and build lasting client trust.

Requirements

• Bachelor's degree in Business, Marketing, Entrepreneurship, or related field.
• Experience in retail banking leadership, sales coaching, or multi-location support.
• Strong understanding of branch performance metrics, sales accountability, and client experience.
• Comfort working with dashboards, reporting tools, and performance tracking systems.
• Ability to lead through influence, build trust, and support retail teams of varying experience levels.
• Willingness to travel regularly to banking centers within the Bank's footprint.
• Strong communication, presentation, and facilitation skills.
• Alignment with First Financial Bank's values of soundness, growth, value, accountability, and community.
• Ability to remain in a stationary position for up to 75% of an eight (8) hour workday.
• Ability to review information and details at close range (within a few feet).

Responsibilities

• Champion our retail brand promise: Ensure retail teams embody First Financial Bank’s mission and values in every client interaction.
• Reinforce retail standards and compliance: Collaborate with Marketing and Compliance to approve materials and ensure adherence to brand and regulatory expectations.
• Lead with accountability: Promote a culture of ownership and follow-through, helping branch teams set goals, track performance, and deliver results.
• Travel to branches: Work hands-on with retail associates and managers to coach behaviors, provide feedback, and strengthen performance in real time.
• Support and coach branch teams: Offer personalized support to ensure retail teams are equipped to meet service and sales goals with confidence and care.
• Build and manage dashboards: Develop accountability dashboards focused on retail performance metrics, sales targets, and service standards.
• Analyze and act on trends: Use data insights to identify high-impact opportunities and recommend actions to improve performance at the branch level.
• Drive retail sales strategy: Partner with retail sales leadership to align accountability metrics with business goals, growth targets, and client expectations.
• Train on retail systems and processes: Deliver training and support on dashboards, CRM tools, and service expectations across retail locations.
• Promote a growth mindset: Work with retail leaders to set stretch goals, identify development opportunities, and celebrate wins across the network.

Benefits

• Competitive Pay & Benefits: Medical, dental, vision, and employer-paid life and disability insurance.
• Financial Perks: 401(k) match, Employee Stock Ownership Program (ESOP), and banking benefits.
• Work-Life Balance: Paid time off, including 11 Federal Reserve bank holidays.
• Growth Opportunities: Tuition assistance and professional development programs.
• A Supportive Culture: Integrity, collaboration, innovation, and respect are at the heart of what we do.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level