Retail Representative - MI

Jars Cannabis•Monroe Charter Township, MI

1d•Onsite

About The Position

JARS Cannabis is a culturally inspired organization on a mission to rewrite existing narratives around cannabis, empower future industry leaders, and create an inclusive workplace that celebrates creativity, community, and collaboration. They implement a progressive approach to provide high-quality products and service to customers and communities, striving to set a new standard of professional excellence with a team of knowledgeable experts. The Retail Representative role is for a highly motivated and energetic individual who shares a passion for quality products and excellent customer care. This role works closely and collaboratively with store leadership, reporting to the General Manager. Responsibilities include providing exceptional customer service by meeting individual needs, exceeding expectations, and demonstrating excellent knowledge of cannabis products, deals, and promotions. Successful candidates will complete mandatory training through JARS University, conducted both virtually and in-person at a mock-store training facility, to ensure staff are well-educated on JARS' policies, procedures, and company culture.

Requirements

Must be 21 years of age or older
High school diploma or GED required
Minimum 2 years of customer service experience in a retail, sales, and/or hospitality environment
Acquired knowledge of cannabis strains and applications
Exceptional interpersonal, communication, and customer service skills
Basic math skills required

Nice To Haves

Cannabis industry and/or health industry experience highly desirable

Responsibilities

Assess the needs of each customer, provide appropriate product knowledge, and conduct each transaction with accuracy and efficiency
Utilize suggestive selling strategies and actively upsell customers on products and promotions
Accept constructive criticism and coaching from upper management
Assist with inventory tasks when needed
Work scheduled shifts and follow the company's attendance policy
Follow all safety and CRA rules and policies
Promote the perks of being a JARS customer, including the Loyalty Program, referrals, and more
Record transactions accurately in the POS system, use appropriate login credentials, and ensure the accuracy of the assigned cash drawer
Perform opening and closing duties as needed
Escalate customer issues to upper management when appropriate
Maintain a positive, caring attitude and treat customers and co-workers with respect
Maintain neatness, cleanliness, and organization of the sales floor
Fill in when short-staffed and remain willing to be cross-trained
Follow and integrate JARS company policies and procedures in all on-the-job interactions, tasks, and behaviors
Listen and respond to customer and coworker needs and requests in a timely and appropriate manner
Other duties as assigned by management.