Retail Representative - MI

Jars Cannabis•Hazel Park, MI

1d•Onsite

About The Position

JARS Cannabis is a culturally inspired organization dedicated to redefining the cannabis narrative, empowering future industry leaders, and fostering an inclusive workplace that celebrates creativity, community, and collaboration. They aim to provide high-quality products and services, setting a new standard of professional excellence in cannabis retail. The Retail Representative role involves working closely with store leadership and reporting to the General Manager. This position is responsible for delivering exceptional customer service by understanding individual needs, surpassing expectations, and demonstrating comprehensive knowledge of cannabis products, deals, and promotions. Successful candidates will undergo mandatory training at JARS University, which includes both virtual and in-person sessions at their mock-store training facility, to ensure thorough understanding of JARS' policies, procedures, and company culture.

Requirements

Must be 21 years of age or older
High school diploma or GED required
Minimum 2 years of customer service experience in a retail, sales, and/or hospitality environment
Acquired knowledge of cannabis strains and applications
Exceptional interpersonal, communication, and customer service skills
Basic math skills required

Nice To Haves

Cannabis industry and/or health industry experience highly desirable

Responsibilities

Assess the needs of each customer, provide appropriate product knowledge, and conduct each transaction with accuracy and efficiency
Utilize suggestive selling strategies and actively upsell customers on products and promotions
Accept constructive criticism and coaching from upper management
Assist with inventory tasks when needed
Work scheduled shifts and follow the company's attendance policy
Follow all safety and CRA rules and policies
Promote the perks of being a JARS customer, including the Loyalty Program, referrals, and more
Record transactions accurately in the POS system, use appropriate login credentials, and ensure the accuracy of the assigned cash drawer
Perform opening and closing duties as needed
Escalate customer issues to upper management when appropriate
Maintain a positive, caring attitude and treat customers and co-workers with respect
Maintain neatness, cleanliness, and organization of the sales floor
Fill in when short-staffed and remain willing to be cross-trained
Follow and integrate JARS company policies and procedures in all on-the-job interactions, tasks, and behaviors
Listen and respond to customer and coworker needs and requests in a timely and appropriate manner
Other duties as assigned by management.