Retail Rental Specialist

J.C. BROMOC CORP•Seattle, WA

14d

About The Position

We are looking for a Retail Rental Specialist who is passionate about motorcycles and motorcycle travel. This person will be responsible for offering customer service and retail assistance. They will be the first point of contact for walk in customers. Compensation package includes an hourly rate plus commission.

Requirements

1-2 years of commission or incentive-based sales experience, desired
Experience in other dealership or rental departments is a plus
Must have strong leadership and organizational skills
Must possess strong communication skills to deal with customers, and employees
Knowledge of reservation systems, Excel, Word, and other software programs
Valid M1 class driving license

Responsibilities

Use company approved sales techniques when determining customer needs
Offer optional products to meet customer wants and needs
Prepare all outbound rentals and return documents accurately and completely
Qualify each customer using our company rental requirement guidelines
Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
Prepare the Rental Agreement Folder with all required information
Review rental parameters with all customers to ensure a complete understanding of our rates and service charges
Review all charges at the time of vehicle return
Answer the phones to assist customers in a friendly, helpful, and prompt manner
Assist customers by effectively resolving all customer service issues
Assist and coordinate customers within the queue to minimize any wait time
Perform other related duties as assigned