Retail PT Service Team Member-Early Morning Stock/Truck Unload

Michaels Stores•Onalaska, WI

1d•Onsite

About The Position

This role is for a Part-Time Service Team Member at Michaels, focusing on early morning stock and truck unloading. The position involves delivering friendly customer service, assisting customers with shopping, ensuring a fast and friendly checkout experience, and completing merchandise duties such as truck unloading, stocking, and maintaining store recovery standards. Team members are expected to engage customers with the Rewards program and Private Label Credit Cards, educate them on the Voice of Customer survey, and assist with Omni channel processes like Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS). The role also includes merchandise recovery, maintenance, Store In Stock Optimization (SISO), and AD set duties. Michaels is a leading destination for creativity and celebration, operating over 1,300 stores in North America. The company prioritizes the wellbeing of its teams and offers robust benefits for both full-time and part-time members.

Requirements

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job
Must be at least sixteen (16) years or older
Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment

Nice To Haves

Retail and/or customer service experience

Responsibilities

Deliver friendly customer service
Help customers shop our store and find what they’re looking for
Ensure all customers receive a fast and friendly checkout experience
Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises
Help customers shop, locate products, and provide them with solutions
Provide a fast and friendly checkout experience
Execute cash handling to standards
Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
Educate customers on the Voice of Customer (VOC) survey
Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
Participate in the truck unload, stocking, and planogram (POGs) processes
Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
Perform Store In Stock Optimization (SISO) and AD set duties as assigned
Support shrink and safety programs
Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements
Execute Company policies and standards
Interact with others in an accepting and respectful manner
Remain positive and respectful, even in difficult situations
Promote commitment to the organization’s vision and values
Project a positive image and serve as a role model for other Team Members
Cross trained in Custom Framing selling and production
Other duties as assigned