RETAIL PRODUCTION MANAGER
About The Position
The Production Manager is responsible for the oversight, leadership, and achievement for the back production area and obtaining set production and sales goals. The Production Manager directs all aspects of daily production, leading the team and driving the business. Key responsibilities include building, leading and retaining motivated high performing teams through effective leadership of Retail Merchandise Processors. The Production Manager maintains standards of excellent customer service, delivering customer service with respect, dignity and building loyalty to the Goodwill brand. The position is a member of the Retail Team. Specific Duties Follow all Goodwill policies and safety procedures. Must possess professional etiquette. Executes retail operations plan to achieve required targeted growth in daily, monthly, quarterly and yearly goals for profit, revenue, and production for a Retail Store location. Maintains the day to day operations of the store, including managing and meeting employee and customer needs and opening and closing of retail store. Coordinates with the Store Manager to analyze and develop innovative cost effective product generation; monitors product levels daily to achieve bottom line sales budget against targets. The Production Manager must also be able to identify where donations originate from when processing. Makes decisions on matters relating to the day to day retail operation within his/her defined work area. Records production data on a daily basis. Ensures that the store complies with all policies and procedures relating to Loss Prevention and Safety; influences any changes necessary to meet statutory requirements, ensuring minimum risk to staff members and the business. Interviews, hires, and identifies top talent; proactively manages and reviews the performance and progress of subordinates. Coordinates with various Goodwill Divisions. Must maintain a clean and neat personal appearance at all times. Must wear company issued uniform. Regular attendance is required. All other essential duties as assigned.
Requirements
- Drive Results
- Leadership
- Communicate Effectively
- Exceed Customer Expectations
- Demonstrate ability to be self-motivated and take initiative
- Solution orientated, decisive by nature
- Strong work ethic with good attention to detail
- Influencing and negotiation skills
- Make Sound and Timely Decisions
- Apply Business and Financial Reasoning
- Acquire and Retain Top Talent
- Value and Respect Diversity
- Honesty/Integrity
- Reliability
- Enthusiastic
- Accuracy
- Ability to communicate and understand instructions, both verbal and written, in English
- Must be able to work a flexible schedule on short notice, including night, weekends and occasionally long hours
- Must have valid drivers license in good standing
- Ability to be flexible and assist other areas of the store when needed
- Vision corrected to within normal limits
- Ability to function in a hectic work environment with occasional periods of high stress
- High School or GED equivalent required
- Two (2) years work experience in retail management, preferably thrift
- One (1) year of customer service or public contact experience required
- Proficient in Microsoft Office Suite
Responsibilities
- Oversight, leadership, and achievement for the back production area
- Obtaining set production and sales goals
- Directing all aspects of daily production
- Leading the team and driving the business
- Building, leading and retaining motivated high performing teams through effective leadership of Retail Merchandise Processors
- Maintaining standards of excellent customer service
- Delivering customer service with respect, dignity and building loyalty to the Goodwill brand
- Executing retail operations plan to achieve required targeted growth in daily, monthly, quarterly and yearly goals for profit, revenue, and production for a Retail Store location
- Maintaining the day to day operations of the store, including managing and meeting employee and customer needs and opening and closing of retail store
- Coordinating with the Store Manager to analyze and develop innovative cost effective product generation
- Monitoring product levels daily to achieve bottom line sales budget against targets
- Identifying where donations originate from when processing
- Making decisions on matters relating to the day to day retail operation within his/her defined work area
- Recording production data on a daily basis
- Ensuring that the store complies with all policies and procedures relating to Loss Prevention and Safety
- Influencing any changes necessary to meet statutory requirements, ensuring minimum risk to staff members and the business
- Interviewing, hiring, and identifying top talent
- Proactively managing and reviewing the performance and progress of subordinates
- Coordinating with various Goodwill Divisions
- Maintaining a clean and neat personal appearance at all times
- Wearing company issued uniform
- Regular attendance
Benefits
- Benefit eligibility is tied to whether you are a full-time employee or part-time employee.
- Full-time employees, after satisfying the new hire waiting period, are eligible for Medical, Prescription, Dental, Vision, Life, Accidental Death & Dismemberment, Short-Term Disability, Long-Term Disability, PTO/Holidays, Discounts, Credit Union, Voluntary Benefits, and Mylo.
- Part-time employees scheduled to work between 30 and 37.5 hours per week, after satisfying the new hire waiting period, are eligible for Medical, Prescription, PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo.
- Part-time employees scheduled to work less than 30 hours per week, after satisfying the new hire waiting period, are eligible for PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
