Retail Parts Team Lead

Colton RV & Marine•City of North Tonawanda, NY

About The Position

If you’re the kind of person who thrives on helping customers, leading a team, and bringing products to life through hands-on knowledge, this is your opportunity to step into a role where no two days are the same. As a Retail Parts Team Lead, you won’t just sell parts; you’ll be the go-to expert, the coach, and the driving force behind an exceptional customer experience. From guiding customers through their RV and Boat needs to training and inspiring your team, you’ll play a key role in creating confident buyers, stronger teammates, and unforgettable delivery experiences.

Requirements

Sales or Service experience in RV, marine, powersports, automotive, or a related field is preferred.
Strong product knowledge and genuine passion for the outdoor, boating, and camping lifestyle.
Self-driven, approachable, and confident in selling solutions that enhance the customer’s experience.
Excellent communication and rapport-building skills—comfortable guiding customers one-on-one or in small groups.
Basic computer and POS system skills.

Nice To Haves

Experience demonstrating equipment or teaching customers is a plus.

Responsibilities

Assist in retail customer purchases
Expert knowledge of RV and Marine Parts and Accessories, their features, functions, benefits, and general installation techniques
Ability to show and demo all types of RV’s and Boats
Ability to provide substitute parts information for obsolete/upgraded parts based on experience
Understand customer requests for parts; provide parts information and prices using service manuals, reference materials, and the computer
Ensure customer satisfaction through efficient and timely processing of parts orders within the guidelines of company policies and procedures, and by checking parts availability
Verify prices and enter orders into the computer
Responsible for following up on back orders by checking with other parts personnel and sources to determine the status of orders and provide quality updates to customers
Responsible for training employees on how to show and demo all types of RV’s
Collaborate with vendors to schedule product and sales trainings
Create and help to lead a product and sales training schedule for camping advisors
Distribute DRP’s to Camping Advisors promptly
Coach and instruct camping advisors on the DRP process
Work hand in hand with the Back Counter Parts Team Lead for day-to-day operations and scheduling
Greet and check in customers when they arrive to take ownership of their RV or Boat, ensuring a professional, friendly, and welcoming experience.
Confirm that all “We Owe” items, accessories, and delivery details are prepared and ready.
Partner with sales, service, and detail departments to ensure the unit is delivery-ready.
Serve as the point of contact during the delivery appointment, helping customers feel confident and cared for.
Ask customers for a Google Review at the conclusion of their delivery, explain its importance, and make the process easy.
Track reviews and report results for bonus eligibility.
Lead, train, and support the Retail Parts team by providing ongoing coaching, product education, and performance feedback, while setting clear expectations, fostering accountability, and ensuring daily operations run efficiently and consistently.