Retail Ops, Analyst II-Collections
About The Position
Responsible for managing and executing collection activities to ensure timely recovery of outstanding debt owed to ENGIE Resources. This role requires strong communication, analytical, and organizational skills to handle complex customer accounts, legal processes, and internal coordination while maintaining a high level of professionalism and compliance. Specialize in the collection of outstanding balances and term fees Address escalated customer collection issues from the Customer Care Center Maintain accurate notes of collection activities in billing and collection systems Review new bankruptcy filings and monitor ongoing cases Prepare legal documentation packages and oversee case tracking Ensure timely updates to legal counsel and maintain supporting documentation for regulatory compliance Set up and monitor Deferred Payment Plans (DPP) Generate and review reports, including Unallocated Invoice Report and WOW Report Provide monthly reports and other metrics as required by management Suggest enhancements to collection policies and procedures to improve customer experience Recommend process improvements to streamline collection activities Ensure compliance with market rules and recommend customer drops when necessary Coordinate with Sales, Legal, Cash App, and other teams to resolve disputes Act as backup to Analyst when Senior Analyst is out of office Support team initiatives and contribute to a collaborative work environment Manage service changes related to non-payment, including: Disconnects Reconnects Move-outs Ensure all transactions are processed accurately and in compliance with company policies and market rules Coordinate with internal teams to resolve any issues tied to non-pay service changes
Requirements
- Bachelor’s Degree in Business or 3 years of energy industry experience in lieu of degree
- Preferably 3 years High Volume corporate Collections experience
- Minimum 5 years business experience
- Knowledge of Billing and Collections procedures
- Self-motivated without assistance from Manager
- Proficiency with standard office software packages
- Exceptional communication, listening, and problem-solving skills
- Strong attention to detail and ability to manage multiple priorities
- Ability to handle stressful situations and maintain composure
- Proficiency in market rules related to collection procedures
- Strong organizational and reporting skills
Nice To Haves
- Bankruptcy experience preferred but not required
- Experience with legal documentation and case tracking preferred
Responsibilities
- Managing and executing collection activities
- Handling complex customer accounts and legal processes
- Addressing escalated customer collection issues
- Reviewing bankruptcy filings and preparing legal documentation
- Setting up and monitoring Deferred Payment Plans (DPP)
- Generating and reviewing reports
- Suggesting enhancements to collection policies and procedures
- Recommending process improvements
- Ensuring compliance with market rules
- Coordinating with internal teams to resolve disputes
- Managing service changes related to non-payment
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
