Retail Operations Supervisor

TerrAscend•Lambertville, NJ

16h

About The Position

Founded in San Francisco in 2011, The Apothecarium began as a patient-focused medical dispensary and has grown into a trusted, award-winning cannabis retail brand with locations across California, Pennsylvania, Maryland, and New Jersey. We’re known for our modern, welcoming spaces, emphasis on education, and unmatched customer service. Whether you're new to cannabis or a seasoned consumer, our highly trained cannabis associates are here to provide personalized, one-on-one consultations to help you find the products that best meet your needs. We don’t just sell cannabis — we create experiences that promote wellness, build trust, and enrich lives. Come see why so many patients and customers choose The Apothecarium as their go-to destination for cannabis. Position Summary: The Operations Supervisor will focus on back of house store operations, including but not limited to: vault & shrink control, inventory balancing between medical and adult use licenses (in Metrc and Point-of-sale), product receiving, transferring, and preparation. Lead and participate in all Inventory counts and reconciliation. Maintain ECOM pre-order/weborders, etc. The Operations Supervisor reports to the GM and AGM(s) to drive successful order fulfillment, inventory controls, and back of house efficiencies.

Requirements

Must meet minimum age requirements by state as determined by the Department of Health.
A minimum of 1-2yrs of cannabis dispensary experience.
High School Diploma/GED Required
Strong computer skills, including Microsoft Excel
Excellent math & accounting skills
Excellent organizational and time-management skills
Ability to work both independently and in a team environment
Ability to pass a full background check
Work/manage coverage of weekends and holidays as necessary
Must be flexible regarding work schedule, including evenings/weekends/holidays/overnights etc.
Must be and remain compliant with any and all company and DOH regulations.
Able to push, pull, lift, or move a minimum of 50 lbs.
Capable of sitting, standing, kneeling, bending, squatting and or walking for extended periods of time.
Ability to handle cash or card transactions with patients using an electronic processing system
Stand constantly
Walk frequently
Reach and twist/turn with hands and arms
Climb or balance and stoop, kneel, crouch or crawl
Frequently lift and/or move up to 20 pounds
Occasionally lift and/or move up to 50 pounds
Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus

Responsibilities

Receive product against packing slip/manifest and PO and enter receiving and inventory information into the appropriate software system or systems.
Process shipments by printing labels, affixing labels, and properly storing product in "the vault."
Vault picking, packing, unpacking, and canceling of ECOM Web orders, quick pick up in store, andcurbside pick up (Where applicable).
Work with the AGM and GM to meet all regulatory, compliance, safety requirements.
Correct allviolations with a sense of urgency.
Understanding and ability to accurately maintain seed-to-sale tracking, POS System, Metrc and ECOMplatform(s).
Participate and lead all scheduled dispensary inventory counts.
Identify, report, and reconcile any inventory discrepancies with assistance from AGM and GM.
Accurately record, track, and maintain all inventory related data through internal management softwareand systems.
Maintain/participate in providing detailed and accurate record keeping.
Develop and distribute inventory reporting on a regular basis.
Work with AGM and GM to brainstorm ways to reduce inventory discrepancies and “shrink”.
Responsible for participating in accurate and efficient flow of products from storage to the point of sale,and vice versa.
Update other staff members on inventory processes and procedures.
Ability to troubleshoot and communicate IT related issues to the appropriate parties/channels.
Ensure the Front of House is adequately stocked and being replenished in a timely fashion to support thebusiness.
Ability to cover sales floor when needed and successfully engage customers when applicable.

Benefits

Comprehensive Health Coverage – Medical, dental, vision, and prescription plans available for employees and their dependents.
Mental Health & Wellness Support – Access to the AI-powered Sabender platform, confidential counseling and life coaching through PAS, nutrition coaching, and discounts at Husk Fitness .
Flexible Paid Time Off (PTO) – Generous PTO to support work–life balance (availability may vary by state—ask your recruiter for details).
Employee Assistance Program (EAP) – Free, confidential support for mental health, financial planning, legal matters, and more.
Paid Parental Leave – Dedicated time to rest, recharge, and care for your growing family.
401(k) with Company Match – Save for the future with a 4% company match and immediate vesting.
Pet Insurance – Affordable coverage options to keep your pets healthy.
Employee Discounts – Exclusive savings at any of TerrAscend’s 39+ dispensary locations.
Recognition Program – Earn points through peer-to-peer recognition and redeem for Amazon rewards or gift cards.
Disability & Life Insurance – Company-paid protection for life’s unexpected moments.