Retail Operations Specialist

Advantage Solutions•Baltimore, MD

About The Position

Retail Operations Specialist At our Company, we grow People, Brands, and Businesses! We are seeking a dynamic Retail Operations Specialist (ROS) who will serve as informational conduit between retail operations, clients/Retail Client Services Manager (RCSM) and the local markets. ROS will provide analytical support and direction to retail management by synthesizing upstream information and creating actionable reporting and prioritization for the field. Reports to Director of Retail Operations. Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today! The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Position Summary Retail Operations Specialist (ROS) will serve as informational conduit between retail operations, clients/Retail Client Services Manager (RCSM) and the local markets. ROS will provide analytical support and direction to retail management by synthesizing upstream information and creating actionable reporting and prioritization for the field. Reports to Director of Retail Operations.

Requirements

Associate's Degree or equivalent experience is required
1-3 years of experience in Route based retail operations
4+ years of applicable work experience
Ability to understand complex demands of a decentralized organization and meet challenging time lines
Strong functional experience in retail management
Expert level on iPAD/ARTS functionality.
Solid understanding of Excel capabilities (Pivot table, Vlookup, etc.).
Displays the ability to achieve desired results through others with positive, energetic and enthusiastic communication.
Demonstrates commitment to meeting or exceeding customer expectations, effectively solicits and responds to the needs of the customer both external and internal.
Works cooperatively with others toward common group objectives, demonstrates respect for the ideas and contributions of other team members, cultivates positive relationships with other associates, and provides assistance and support to others.
Microsoft Office Suite
Customer/Client specific applications
Excellent written communication and verbal communication skills
Strong prioritization skills
Analytical and research Skills
Well-organized, detail-oriented, and able to handle a fast-paced work environment
Track record of building and maintaining customer/client relationships
Flexible and adaptable, able to change and alter according to changes in projects or business environment
Ability to work independently and prioritize duties with minimal supervision, in order to meet deadlines
Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadline

Nice To Haves

Bachelor's Degree in Business Management or equivalent experience preferred
2+ years of supervisor experience preferred

Responsibilities

Ensure compliance in regard to distribution, new item speed to shelf and all other pertinent client objectives.
Review and approve all cycle activities.
Gatekeeper of 30/60/90 day feedback. Track new hires productivity/results and provide feedback to DROs/ROMs
Serve as single point of contact with Talent Acquisition (TA)/Total Rewards (TR) in regard to hiring and onboarding process. Assist with requisition and approval process
Compile and consolidate information flow from client/BDM teams.
Main communicator (written & oral) of cycle priorities, promotional activities and special projects to Retail Management Team.
Facilitate client retail visits/audits in assigned region.
Responsible for oversight of routing execution and SRM process.
Perform RCSM responsibilities for regional clients (if applicable).
Gatekeeper of ARTS data (surveys, notes, doc locker, etc.).
Consolidate retail audits and provide feedback/follow up for actions needed to Manager Retail Operations (ROM)s and Director Retail Operations (DRO)s.
Work with Retail Supervisor team to ensure accuracy.
Facilitate and enhance training process for retail operations / direct retail teams (DRT). Work with DRT teams to identify “best in class” training materials and help cascade through Core DRO geographies. Create and maintain a tracking mechanism for cross training RSMs.
Relate findings to headquarter team and client as deducted from retail and/or field contacts and retail meeting feedback.